Chat Support Representative

Full Time
  • Full Time
  • Karachi

Website ZELLBURY

Zellbury is a unique and edgy one-stop solution for you and your family. Featuring a diverse product line for Men, Women, Kids, Home, and Sports, Zellbury aims to bring the latest trends in fashion, from the runway directly to your closet to create an unforgettable retail experience for the entire family at great affordable prices!

Job Title: Chat Support Representative – Ecommerce

Company: ZELLBURY

Location: Karachi

Are you passionate about fashion and customer service? ZELLBURY is looking for a dedicated and customer-focused Chat Support Representative to join our team. If you have experience in the retail fashion industry and are ready to provide exceptional support to our valued customers, we want to hear from you.

Key Requirements:

  • Intermediate/Bachelors qualification.
  • 2-3 years of experience in a retail fashion brand.

Job Role:

As a Chat Support Representative at ZELLBURY, your responsibilities will include:

  • Managing and promptly responding to customer queries across various channels, including WhatsApp, Facebook, Instagram, Email, and Calls.
  • Documenting issues and resolutions related to courier services and the ZELLBURY website.
  • Proactively informing customers about potential delays, ensuring transparency and managing expectations.
  • Ensuring both online and offline customers are satisfied with ZELLBURY’s products and services by providing exceptional support and assistance.

How to Apply:

If you meet the requirements and are excited about the opportunity to be a part of the ZELLBURY team, please apply through our portal at careers.zellbury.com.

For further information and any queries, please visit our website www.zellbury.com.

Join ZELLBURY and become a part of the fashion-forward team that strives to make every customer’s experience exceptional!

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