Training & Development Executive

Full Time
  • Full Time
  • Karachi

Website ibex. Pakistan

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us in the digital world.

Location: Karachi, Pakistan

Company: ibex. Pakistan

Type: Full Time/Permanent

Shift: First Shift (Day)

Career Level: Entry Level

Gender: No Preference

Degree: Bachelor’s in a relevant field (Human Resources, Organizational Psychology, Training & Development, etc.)

As a Training & Development Executive at ibex. Pakistan, you will be responsible for designing, implementing, and evaluating training and development programs to enhance employee skills and performance. Your role will involve working closely with various departments to identify training needs, develop training materials, and deliver effective learning experiences to employees.


  • Identify training and development needs within the organization through needs analysis and collaboration with stakeholders.
  • Design and develop training programs, modules, and materials to address identified needs and enhance employee skills and competencies.
  • Deliver training sessions and workshops using various instructional techniques and methods, ensuring engaging and interactive learning experiences.
  • Conduct new employee orientations to introduce them to the organization’s culture, policies, and procedures.
  • Collaborate with subject matter experts to develop and deliver technical and specialized training programs.
  • Evaluate training effectiveness through assessments, surveys, and feedback to measure learning outcomes and make improvements as needed.
  • Maintain training records, including attendance, evaluations, and feedback, to track employee development and compliance.
  • Research and recommend training resources, tools, and technologies to enhance the effectiveness and efficiency of training initiatives.
  • Stay updated on industry trends, best practices, and emerging learning and development methodologies.
  • Assist in the implementation and administration of performance management and talent development programs.
  • Collaborate with HR team members and managers to identify and support employee development plans and career growth opportunities.
  • Ensure compliance with relevant policies, procedures, and legal requirements in training and development activities.


  • Bachelor’s degree in a relevant field, such as Human Resources, Organizational Psychology, Training & Development, or a related discipline.
  • Strong understanding of training and development principles, methodologies, and best practices.
  • Excellent communication and presentation skills.
  • Ability to design and deliver engaging and interactive training sessions.
  • Strong organizational and multitasking skills.
  • Analytical and problem-solving abilities.
  • Proficiency in using training software and tools.
  • Familiarity with learning management systems (LMS) is a plus.
  • Knowledge of performance management and talent development processes.
  • Strong interpersonal skills and the ability to work collaboratively with stakeholders at all levels.
  • Entry-level candidates with relevant internships or project experience are welcome to apply.

If you are a motivated and enthusiastic individual with a passion for training and employee development, we encourage you to apply. Please click on the link below to submit your application:

To apply for this job please visit

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