Service – Quality – Analyst

Full Time
  • Full Time
  • Karachi

Website Meezan Bank Limited

Meezan Bank, Pakistan's first and largest Islamic bank, is one of the fastest growing financial institutions in the banking sector of the country. With its Vision of establishing ‘Islamic banking as banking of first choice’ – the Bank commenced operations in 2002, after being issued the first-ever Islamic commercial banking license by the State Bank of Pakistan. Meezan Bank has an impressive growth rate, excellent credit rating and a strong Shariah Advisory board including reputed scholars from around the world.

Join the Team as a Service Quality Analyst: Elevate Customer Experience at Meezan Bank!

Headlines:

  1. Service Quality Analyst: Shaping the Future of Customer Experience at Meezan Bank
  2. We’re Hiring! Be a Part of Our Vision as a Service Quality Analyst
  3. Opportunity Knocks: Apply Now for the Service Quality Analyst Position

Meezan Bank, the Premier Islamic Bank, is seeking a skilled and dedicated Service Quality Analyst to join our Service Quality Department at our Head Office in Karachi. If you have a minimum of two years of relevant working experience and hold at least a Bachelor’s degree (preferably Master’s) from an HEC recognized university, we invite you to be part of our mission to provide unparalleled service to our valued customers.

Benefits of the Job:

  • Competitive Salary Package: Enjoy a competitive salary package along with other benefits.
  • Career Growth: Join the leading Islamic bank in Pakistan and open doors to growth and development.
  • Islamic Finance Expertise: If you have a qualification in Islamic Finance, it will be an added advantage.
  • Impactful Role: Contribute to enhancing service quality and customer satisfaction at Meezan Bank.
  • Head Office Location: Work from our Head Office in Karachi, the vibrant financial hub of Pakistan.

Job Description: As a Service Quality Analyst, you will be responsible for:

  • Preparing and publishing scorecards and dashboards to assess and monitor service performance.
  • Developing internal Service Level Agreements (SLAs) to ensure service excellence.
  • Analyzing daily, weekly, and monthly performance data of various departments to identify trends and areas for improvement.
  • Collaborating with different teams to gather feedback and insights for service enhancements.
  • Conducting root cause analysis of service issues and recommending corrective actions.
  • Participating in service improvement initiatives and projects.

Qualifications and Experience: To be eligible for the Service Quality Analyst position, you should have the following qualifications and experience:

  • Experience: Minimum of two years of relevant working experience.
  • Qualification: Minimum Bachelor’s degree, preferably Master’s, from an HEC recognized university. Qualification in Islamic Finance will be preferred.

Q/A: Q: What are the key responsibilities of the Service Quality Analyst? A: The Service Quality Analyst is responsible for preparing scorecards and dashboards, developing internal SLAs, analyzing performance data, gathering feedback, conducting root cause analysis, and participating in service improvement initiatives.

Q: What qualifications are required for this job? A: Candidates should have a minimum of two years of relevant working experience and at least a Bachelor’s degree (preferably Master’s) from an HEC recognized university. A qualification in Islamic Finance will be preferred.

Are you ready to shape the future of customer experience at Meezan Bank? Don’t miss this opportunity to become a Service Quality Analyst and contribute to our mission of providing excellent service to our customers. Apply now and be part of our journey as the Premier Islamic Bank in Pakistan.

https://lnkd.in/eVtb3CZ

To apply for this job please visit lnkd.in.

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