Service Quality Auditor-JS Bank

Full Time

Website JS Bank

At JS Bank, we're driving Pakistan's financial future with a mix of innovation, inclusivity, and award-winning product and services. Our journey is marked by significant milestones and accolades from AsiaMoney, Asian Banking and Finance, DIGI, and Pakistan Banking Awards, reflecting our commitment to excellence.

Are you passionate about ensuring exceptional service standards and driving quality excellence? If so, JS Bank welcomes you to explore an exciting opportunity to join our team as a Service Quality Auditor.

Position Overview: JS Bank is seeking two dedicated individuals to fill the role of Service Quality Auditor. As a Service Quality Auditor, you will play a vital role in upholding and enhancing service standards across our operations. Reporting to higher management, you will be responsible for evaluating service delivery processes, identifying areas for improvement, and ensuring compliance with established quality standards.

Number of Positions: We have two openings available for Service Quality Auditors, offering the chance for qualified candidates to make a significant impact within our organization.

Qualifications and Experience: To qualify for this role, candidates must have:

  • A minimum of 3 years of relevant experience.
  • A graduate degree from an HEC recognized university.

Location: This position is available in Lahore and Islamabad, providing opportunities for candidates in both cities to contribute to our mission of delivering exceptional service quality.

Key Responsibilities: As a Service Quality Auditor at JS Bank, your responsibilities will include:

  • Conducting audits of service delivery processes to ensure compliance with established standards and procedures.
  • Identifying gaps and areas for improvement in service quality and operational efficiency.
  • Collaborating with relevant stakeholders to develop and implement corrective actions and process improvements.
  • Generating audit reports and presenting findings to management for review and action.

About JS Bank: JS Bank is one of the leading banks in Pakistan, committed to delivering innovative financial solutions and exceptional customer service. With a focus on continuous improvement and excellence, we offer a dynamic work environment where talented individuals can thrive and grow.

Apply now and embark on a rewarding career journey with JS Bank as a Service Quality Auditor!

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