Customer Experience Executive

Full Time
  • Full Time
  • Lahore

Website Sapphire Retail Limited (SRL)

Sapphire Retail Limited is a chain of fashion stores that aim to provide superior products both in terms of quality and design, with the value addition of selling 'Designer clothing' at decent prices. Since its entry into the retail industry in December 2014, Sapphire has established itself as a high-quality fast-fashion label in clothing and accessories in a short span of six years. The quality of fabrics, materials, and originality in style and design has made Sapphire one of the most acclaimed household names among fashion brands. We, as a company, strive to surpass existing benchmarks and set new standards for Pakistan's fashion industry. Sapphire believes in investing in people by honing their skills and assisting them with their career development. We are proud to be a community of go-getters striving to embody progressive ideals for the continued prosperity of the brand.

Enhance Customer Experience as a Customer Experience Executive at Sapphire Retail Limited (SRL)

Are you passionate about creating exceptional customer experiences? Do you have excellent communication and problem-solving skills? If you’re looking for an opportunity to make a positive impact and delight customers, we have the perfect role for you! Sapphire Retail Limited (SRL) is seeking a Customer Experience Executive to join their team in Lahore. Join SRL and be part of a customer-centric organization that values excellence and continuous improvement.

Job Title: Customer Experience Executive Company: Sapphire Retail Limited (SRL) Location: Lahore, Pakistan Type: Full-time, Permanent Shift: First Shift (Day) Career Level: Entry Level Gender: No Preference Degree: Bachelors

Key Responsibilities:

  1. Customer Engagement and Assistance:
  • Provide exceptional customer service and ensure a positive experience for all customers.
  • Understand customer needs and respond promptly and professionally to inquiries and complaints.
  • Build and maintain strong relationships with customers to drive customer loyalty and satisfaction.
  1. Problem Resolution and Support:
  • Identify and address customer issues and concerns, ensuring timely and effective resolution.
  • Collaborate with cross-functional teams to resolve complex customer problems.
  • Escalate unresolved issues to the appropriate department for further investigation and resolution.
  1. Process Improvement:
  • Continuously evaluate and improve customer service processes to enhance the overall customer experience.
  • Identify opportunities for efficiency and effectiveness and implement solutions to streamline customer service operations.
  • Stay updated with industry best practices and trends in customer service to drive continuous improvement.
  1. Data Analysis and Reporting:
  • Analyze customer feedback and data to identify trends and patterns.
  • Prepare reports and presentations on customer experience metrics and key performance indicators.
  • Provide insights and recommendations to management for enhancing customer satisfaction and loyalty.

Compelling Headlines:

  1. Delight Customers: Join Sapphire Retail as a Customer Experience Executive
  2. Shape the Customer Journey: Apply for the Customer Experience Executive Role at SRL
  3. Be the Face of Exceptional Service: Join the Customer Experience Team at Sapphire Retail


  • Competitive salary package with performance-based incentives
  • Opportunity to work with a renowned and customer-centric organization
  • Career growth and development prospects within the company
  • Training and development programs to enhance your customer service skills
  • Positive and supportive work environment
  • Medical and health benefits for you and your dependents
  • Employee discounts and perks on Sapphire products
  • Opportunity to make a meaningful impact on the customer experience

Frequently Asked Questions (FAQs):

Q: What qualifications are required for the Customer Experience Executive role at Sapphire Retail? A: The role requires a Bachelor’s degree in any field, along with strong communication and problem-solving skills. Prior experience in customer service is preferred but not mandatory.

Q: What are the key responsibilities of a Customer Experience Executive at Sapphire Retail? A: As a Customer Experience Executive, you will be responsible for engaging and assisting customers, resolving problems and complaints, driving process improvement, and analyzing customer data and feedback.

Q: What benefits can I expect as a Customer Experience Executive at Sapphire Retail? A: As a Customer Experience Executive, you can enjoy a competitive salary package, career growth opportunities, medical and health benefits, employee discounts, and the chance to contribute to enhancing the customer experience at Sapphire Retail.

Q: Is prior experience required for this role? A: While prior experience in customer service is preferred, individuals with strong communication skills and a customer-centric mindset will also be considered.

Apply Now and Elevate Customer Experience at Sapphire Retail!

If you have a Bachelor’s degree and a passion for delivering exceptional customer service, apply now for the Customer Experience Executive role at Sapphire Retail Limited. Join their dedicated team, shape the customer journey, and be part of a company that values customer satisfaction and continuous improvement. Take the first step toward an exciting career by applying today.

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