Customer Experience Executive

Full Time

Website Sapphire Retail Limited

Sapphire Retail Limited is a chain of fashion stores that aim to provide superior products both in terms of quality and design, with the value addition of selling 'Designer clothing' at decent prices.

Exciting opportunities await customer-focused individuals as SAPPHIRE announces openings for Customer Experience Executives across various locations in Pakistan, including Lahore, Islamabad, Karachi, Rawalpindi, Peshawar, Multan, and Faisalabad. This role is perfect for those with a passion for delivering exceptional customer service, building relationships, and contributing to a dynamic retail environment.

Role Overview: As a Customer Experience Executive at SAPPHIRE, you will play a pivotal role in ensuring an enhanced and personalized experience for customers. This position involves providing assistance, product recommendations, and styling advice, addressing customer inquiries and concerns promptly, and collecting feedback to continuously improve service quality. Join SAPPHIRE and become an integral part of a team dedicated to promoting brand loyalty and customer satisfaction.

Location:

  • Lahore
  • Islamabad
  • Karachi
  • Rawalpindi
  • Peshawar
  • Multan
  • Faisalabad

Role Brief: Your responsibilities as a Customer Experience Executive will include:

  1. Enhanced Customer Experience:
    • Ensure an enhanced customer experience in alignment with organizational guidelines.
    • Maintain rapport with customers by providing personalized assistance, product recommendations, and styling advice.
  2. Customer Interaction:
    • Address customer inquiries, concerns, and feedback promptly and professionally.
    • Build strong relationships with customers to promote brand loyalty.
  3. Feedback Analysis:
    • Collect and analyze customer feedback to identify areas for improvement.
    • Implement strategies to enhance overall customer satisfaction.
  4. Initiative Coordination:
    • Coordinate and execute initiatives from the Retail & Capability Development Department.
    • Contribute to the continuous improvement of customer service processes.

Qualifications, Experience, and Skills: To excel in this role, SAPPHIRE is looking for candidates with the following attributes:

  • Qualification:
    • Bachelor’s degree.
  • Experience:
    • Fresh graduates or individuals with up to one year of experience as a Customer Experience Executive.
  • Skills:
    • Flexible and adaptable with a positive attitude.
    • Familiarity with working on Microsoft Office Suite.

Application Process: If you are passionate about delivering exceptional customer experiences and building lasting relationships, SAPPHIRE encourages you to apply. Send an updated copy of your CV to , mentioning the position title in the subject line, by January 25, 2024.

Conclusion: Seize the opportunity to shape the retail landscape by joining SAPPHIRE as a Customer Experience Executive. This role not only allows you to showcase your customer service skills but also provides a platform to contribute to the continuous improvement of customer satisfaction. Apply now and be part of a team dedicated to delivering excellence in customer experiences. SAPPHIRE is an equal opportunity employer, fostering diversity and inclusion in the workplace.

To apply for this job email your details to careers.retail@srl.com.pk

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