Chat Support Representative-Zellbury-Karachi

Full Time
  • Full Time
  • Karachi

Website ZELLBURY

Zellbury is a unique and edgy one-stop solution for you and your family. Featuring a diverse product line for Men, Women, Kids, Home, and Sports, Zellbury aims to bring the latest trends in fashion, from the runway directly to your closet to create an unforgettable retail experience for the entire family at great affordable prices!

Are you a customer-oriented individual with a passion for fashion? Zellbury is looking for a dedicated Chat Support Representative to join our eCommerce team in Karachi. If you have experience in retail fashion and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Who We Are

Zellbury is a leading name in the fashion retail industry, known for its quality products and exceptional customer service. Join us as we continue to grow and deliver outstanding experiences to our customers.

Position Overview

Role: Chat Support Representative
Education: Intermediate/Bachelor’s degree
Location: Karachi
Experience: 2-3 years in a retail fashion brand

Key Requirements

  • Education: Minimum Intermediate or Bachelor’s degree.
  • Experience: 2-3 years of experience in a retail fashion brand, with a strong understanding of customer service.

Job Role

As a Chat Support Representative at Zellbury, you will play a vital role in ensuring customer satisfaction and engagement across various communication channels. Your responsibilities will include:

  • Customer Queries: Manage and promptly respond to customer inquiries via multiple platforms including WhatsApp, Facebook, Instagram, Email, and Calls.
  • Issue Resolution: Document and resolve issues related to courier services, website navigation, and product inquiries efficiently.
  • Proactive Communication: Keep customers informed about potential delays or issues with orders to manage expectations effectively.
  • Customer Satisfaction: Ensure that both online and offline customers receive exceptional service and are satisfied with Zellbury’s products and services.

How to Apply

If you are ready to take on this exciting role and meet the qualifications listed above, we encourage you to apply through our careers portal at careers.zellbury.com. Be sure to include your updated resume and any relevant information.

Learn More About Zellbury

For further information about Zellbury and our products, please visit our website at  You can also stay updated by following us on social media.

Join Our Fashion Family

At Zellbury, we value passion, dedication, and a commitment to excellence. Join our team and be part of a dynamic environment where your skills and talents are appreciated. Apply today and embark on a rewarding journey with Zellbury. We look forward to welcoming you aboard!

To apply for this job please visit zellbury.com.

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