Assistant Manager Customer Excellence

Full Time
  • Full Time
  • Lahore

Website Sapphire Retail Limited

Sapphire Retail Limited is a chain of fashion stores that aim to provide superior products both in terms of quality and design, with the value addition of selling 'Designer clothing' at decent prices. Since its entry into the retail industry in December 2014, Sapphire has established itself as a high-quality fast-fashion label in clothing and accessories in a short span of six years. The quality of fabrics, materials, and originality in style and design has made Sapphire one of the most acclaimed household names among fashion brands. We, as a company, strive to surpass existing benchmarks and set new standards for Pakistan's fashion industry. Sapphire believes in investing in people by honing their skills and assisting them with their career development. We are proud to be a community of go-getters striving to embody progressive ideals for the continued prosperity of the brand.

Job Opportunity: Assistant Manager Customer Excellence (Retail Stores) at Sapphire

About Us: Sapphire, a leading name in the fashion retail industry, is seeking a skilled and dedicated Assistant Manager for Customer Excellence to join our Retail Operations Team. We are committed to providing exceptional customer experiences, and we’re looking for a dynamic individual to help drive our customer-centric initiatives forward.

Position: Assistant Manager Customer Excellence (Retail Stores)


  • Implement the Customer Experience (CX) strategy across our retail stores.
  • Collaborate closely with the Retail Operations Team to execute customer experience initiatives.
  • Identify gaps in the current customer experience and propose strategies for improvement.
  • Monitor and enhance customer experience Key Performance Indicators (KPIs).
  • Lead and train the Customer Experience Team in our stores.
  • Conduct store visits to ensure effective implementation of CX interventions.
  • Conduct thorough analysis of customer experiences and prepare insightful reports.

Qualification, Experience & Skills:

  • 3 to 5 years of hands-on experience in the fashion retail sector.
  • A Bachelor’s degree or equivalent qualification. Retail experience is a definite plus.
  • Demonstrated willingness to travel frequently.
  • Strong analytical skills and a keen eye for identifying areas of improvement.
  • Excellent communication and interpersonal skills.

How to Apply: If you’re passionate about enhancing customer experiences in the retail world, we invite you to apply for this exciting opportunity. To be considered for the position, please follow these steps:

  1. Update your CV, highlighting your relevant experience and skills.
  2. Mention the position title “Assistant Manager Customer Excellence” in the subject line of your email.
  3. Send your CV to  by August 22, 2023.

Location: Sapphire Retail Head Office, Lahore.


  • Competitive compensation package
  • Opportunity to make a significant impact on customer experiences
  • Career growth within a reputable retail organization


  • Only shortlisted candidates will be contacted for further steps in the selection process.
  • Sapphire is an equal opportunity employer, committed to diversity and inclusion.

At Sapphire, we believe in fostering a work environment that values creativity, innovation, and collaboration. If you’re ready to contribute to our mission of delivering exceptional customer experiences, apply today and be a part of our journey!

For more information about Sapphire, please visit our website [insert website] or connect with us on [social media platforms].

#retail #sapphirecareers #careers

To apply for this job please visit

Related Jobs
    Full Time

    Are you ready to take the next step in your retail career? Zellbury is thrilled to announce a fantastic opportunity for an Assistant Branch Manager to join our dynamic team at our Attock outlet. If you have a passion for fashion, exceptional
  • Artistic Milliners Careers
    Full Time

    Are you a seasoned HR professional passionate about talent management and organizational development? Artistic Milliners, the denim company of the future, is hiring for the position of Manager/Senior Manager - Talent & OD at our Kora
  • HRFirst (Pvt.) Ltd
    Full Time

    Are you an experienced sales professional with a strategic mindset and a strong background in the pharmaceutical industry? HR FIRST is seeking a Sales Director for a multinational company based in Karachi. Read on to learn more about thi