Are you an experienced IT professional looking for a rewarding career opportunity in technical support and ICT operations? Soorty is inviting applications for the position of System Support Engineer – ICT at its Korangi Industrial Area, Karachi location.

This is an onsite technical support position designed for professionals who have practical experience supporting desktops, laptops, mobile devices, printers, scanners, networking equipment, and other ICT infrastructure. The selected candidate will provide Level-1 technical assistance, troubleshoot hardware and software problems, maintain ICT equipment, and ensure that employee issues are resolved efficiently.

The position can be an excellent opportunity for candidates who want to strengthen their careers in IT support, desktop engineering, network troubleshooting, system administration, and ICT asset management. Applicants with a Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or an equivalent qualification, along with 3–5 years of desktop or engineering experience, are encouraged to apply.

The deadline for applications is September 10, 2026, so eligible candidates should prepare their CV and apply before the closing date.

Soorty System Support Engineer Jobs 2026 – Overview

About the System Support Engineer – ICT Role

The System Support Engineer – ICT will be responsible for providing day-to-day technical assistance to users and maintaining essential ICT equipment and systems.

In a modern industrial organization, employees depend on computers, mobile devices, printers, network connectivity, video-conferencing equipment, and other technology to perform their daily responsibilities. When these systems stop working, technical support is required to diagnose the problem and restore normal operations.

The selected candidate will provide onsite and remote technical support, troubleshoot hardware and software issues, assist with network connectivity problems, install and configure ICT equipment, and maintain accurate records of company technology assets.

Because the position is based onsite at the Korangi Industrial Area, candidates should be comfortable working directly with users and physically inspecting or troubleshooting ICT equipment when required.

Key Responsibilities

1. Provide Level-1 Technical Support

A major responsibility of the System Support Engineer will be providing Level-1 technical support to users.

The candidate will support devices such as:

• Desktop computers
• Laptops
• Mobile devices
• Printers
• Scanners
• Other ICT equipment

Level-1 support generally involves identifying common technical problems, performing initial troubleshooting, and resolving issues that fall within the support team’s scope.

The candidate should have a user-focused approach and be able to explain technical solutions in a clear and understandable way.

2. Troubleshoot Hardware and Software Issues

The role requires the ability to troubleshoot a variety of hardware and software problems.

The candidate may need to diagnose issues involving computers, operating systems, applications, peripherals, and connected devices.

Effective troubleshooting requires a structured approach:

1. Understand the user’s problem.
2. Identify the likely cause.
3. Perform appropriate diagnostic checks.
4. Apply the required solution.
5. Confirm that the issue has been resolved.
6. Document the support activity where necessary.

Strong problem-solving skills and patience will be important for this responsibility.

3. Support LAN and Wi-Fi Connectivity

The System Support Engineer will also troubleshoot LAN and Wi-Fi-related issues.

Network connectivity is essential for users to access organizational systems, applications, shared resources, and internet services.

The candidate should therefore be familiar with basic network troubleshooting and capable of identifying common connectivity problems.

Relevant troubleshooting may include checking:

• Network connections
• Wi-Fi connectivity
• Device configuration
• Network equipment
• Connectivity between devices and organizational resources

Candidates with practical networking knowledge can be particularly well suited to this responsibility.

4. Support Video Conferencing Equipment

The position also involves troubleshooting VC (video-conferencing) equipment.

Video conferencing has become an important communication tool for meetings, collaboration, and interaction between different locations.

The candidate will be expected to help resolve technical problems affecting VC equipment and ensure users can access the necessary technology when required.

This may involve troubleshooting equipment, connections, configurations, or related software.

5. Install and Configure ICT Equipment

The selected candidate will be responsible for installing and configuring various ICT components.

This includes:

• Hardware
• Software
• Device drivers
• Antivirus
• Network equipment

Proper installation and configuration are important to ensure devices work reliably and securely.

The candidate should therefore understand basic hardware and software deployment procedures and be comfortable setting up devices for end users.

6. Maintain Hardware and Software

The position is not limited to troubleshooting. The System Support Engineer will also help maintain ICT equipment and software.

Regular maintenance can help organizations reduce technical problems and improve equipment availability.

The candidate should monitor supported devices and ensure that required software, drivers, antivirus solutions, and related components are properly maintained.

7. Manage ICT Asset Inventory

Another important responsibility is maintaining the organization’s ICT asset inventory.

Technology assets need to be properly recorded so the organization can track equipment and understand where devices are located and how they are being used.

The candidate will help maintain accurate information about ICT assets and related records.

Good organizational skills and attention to detail are particularly important for this responsibility.

8. Maintain Repair Records and Documentation

The System Support Engineer will maintain repair records and technical documentation.

Proper documentation can help the organization track recurring problems, understand equipment history, and maintain better control over technical support activities.

The candidate should ensure that relevant support and repair information is recorded accurately and kept organized.

9. Ensure Timely Resolution of User Issues

A key objective of the role is to ensure timely resolution of user issues.

Technical problems can affect employee productivity, so support requests should be handled efficiently.

The candidate should be able to prioritize issues, communicate with users, troubleshoot problems, and follow through until the issue is resolved.

A professional and service-oriented attitude will be important when interacting with employees who require technical assistance.

Educational Requirements

Soorty is looking for candidates with a:

• Bachelor’s degree in Computer Science
• Bachelor’s degree in Computer Engineering
• Master’s degree in Computer Science/Engineering
• Equivalent qualification
• Relevant professional certifications

The advertisement allows for an equivalent educational background or relevant certifications, which may provide opportunities for candidates with appropriate technical training and experience.

Applicants should clearly mention their academic qualifications and relevant certifications on their CV.

Experience Required

Candidates should have:

3–5 Years of Experience

The required experience is described as experience working as a desktop professional or engineer.

Relevant experience may include:

• Desktop support
• IT help desk
• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Network support
• System support
• ICT equipment maintenance
• IT asset management

Professionals who have spent several years supporting users and maintaining workplace technology should find the responsibilities closely aligned with their existing skills.

Important Skills for This Position

Technical Troubleshooting

The ability to identify and resolve common hardware, software, operating system, and peripheral problems is fundamental to this role.

Networking Knowledge

Basic practical knowledge of LAN and Wi-Fi troubleshooting is important because network connectivity issues are included in the responsibilities.

Hardware Knowledge

Candidates should understand desktops, laptops, mobile devices, printers, scanners, and related ICT equipment.

Software and Operating Systems

Experience installing and troubleshooting operating systems, software applications, drivers, and antivirus solutions can be valuable.

Documentation Skills

The role requires maintaining asset inventories, repair records, and other documentation, making accuracy and organization essential.

Communication Skills

IT support professionals work directly with users. The candidate should be able to understand problems and explain technical solutions without unnecessary complexity.

Problem-Solving

The ability to systematically diagnose technical issues and find practical solutions will be essential for successful performance.

Who Should Apply?

This vacancy may be an excellent match for candidates who:

• Hold a Bachelor’s or Master’s degree in Computer Science/Engineering or an equivalent qualification.
• Have 3–5 years of desktop or IT engineering experience.
• Have practical hardware troubleshooting experience.
• Understand software and operating-system troubleshooting.
• Can troubleshoot LAN and Wi-Fi issues.
• Have experience supporting printers and scanners.
• Can install and configure hardware and software.
• Understand device drivers and antivirus installation.
• Have exposure to video-conferencing equipment.
• Can maintain ICT asset records.
• Are comfortable preparing technical documentation.
• Have strong communication and problem-solving skills.
• Are willing to work in an onsite support environment.

Why This Is a Valuable IT Career Opportunity

The System Support Engineer – ICT position offers broad exposure to enterprise IT support and workplace technology.

Rather than focusing on a single technical area, the candidate will work across hardware, software, networking, user support, video conferencing, asset management, and technical documentation.

This can help an IT professional develop a well-rounded understanding of corporate ICT operations.

The experience gained in this role can also support future career progression toward positions such as:

• Senior System Support Engineer
• IT Support Lead
• Desktop Support Lead
• System Administrator
• Network Support Engineer
• ICT Coordinator
• IT Operations roles

Professionals who build strong troubleshooting, documentation, networking, and user-support capabilities can establish a solid foundation for longer-term IT careers.

How to Apply for Soorty System Support Engineer Jobs

Interested candidates should prepare an updated CV that clearly highlights their education, certifications, desktop-support experience, technical skills, and relevant IT responsibilities.

Your CV should ideally mention experience related to:

• Desktop and laptop support
• Hardware troubleshooting
• Software installation
• Operating systems
• LAN/Wi-Fi troubleshooting
• Printers and scanners
• Video conferencing
• Device drivers
• Antivirus
• ICT asset management
• Repair documentation

Applications should be sent to:

[email protected]

Application Deadline

The last date to apply is:

September 10, 2026

Candidates should submit their resumes before the stated deadline.

Application Checklist

Before sending your application, make sure you:

• Have the required Bachelor’s/Master’s degree or equivalent qualification.
• Have 3–5 years of relevant desktop/engineering experience.
• Highlight your hardware and software troubleshooting skills.
• Mention LAN and Wi-Fi support experience.
• Include experience with printers, scanners, and mobile devices.
• Mention video-conferencing support where applicable.
• Highlight ICT asset-management experience.
• Include relevant certifications.
• Ensure your contact information is correct.
• Send your updated resume to [email protected].
• Apply before September 10, 2026.

Soorty System Support Engineer Jobs 2026 – Quick Facts

Final Thoughts

The Soorty System Support Engineer – ICT vacancy is an exciting career opportunity for IT professionals with practical desktop and technical-support experience.

The role combines onsite user support, hardware and software troubleshooting, LAN/Wi-Fi assistance, ICT equipment installation, video-conferencing support, asset inventory management, and technical documentation. This broad scope makes it suitable for professionals who enjoy solving technical problems while working directly with users.

Candidates with a Bachelor’s or Master’s degree in Computer Science/Engineering or an equivalent qualification, together with 3–5 years of desktop or engineering experience, should consider applying.

If you have the required qualifications and technical background, prepare a focused CV that highlights your most relevant IT support experience and send it to [email protected].

The application deadline is September 10, 2026. Applying before the deadline and clearly presenting your technical skills can help ensure your application receives appropriate consideration for this Karachi-based opportunity.