Head of E Commerce Operations Imtiaz Karachi

Head of E Commerce Operations Imtiaz Karachi. Are you a seasoned e-commerce and retail operations leader ready to take on a high-impact, large-scale role? Imtiaz Group, one of Pakistan’s largest retail organizations, is hiring a Head of E-Commerce Operations in Karachi. This is a senior leadership opportunity for professionals who excel in managing complex operations, large teams, and nationwide fulfillment networks.

This comprehensive job article provides a detailed overview of the role, expectations, responsibilities, skills required, and application process to help you fully understand the opportunity and apply with confidence.

🏢 About Imtiaz Group

Imtiaz is one of Pakistan’s leading retail chains, known for delivering value, variety, and convenience to customers nationwide. The organization operates across multiple cities and continues to expand its footprint through modern retail formats and digital commerce.

With the rapid growth of online shopping, Imtiaz is investing heavily in:

• E-commerce operations

• Dark store networks

• In-house delivery infrastructure

• Customer experience excellence

The Head of E-Commerce Operations will play a central role in shaping and scaling this nationwide digital retail ecosystem.

📌 Job Overview

• Position: Head of E-Commerce Operations

• Company: Imtiaz Group

• Location: Karachi

• Department: E-Commerce Operations

• Employment Level: Senior Leadership

• Industry: Retail / E-Commerce

• Application Method: Email application

This position is responsible for managing end-to-end e-commerce operations across multiple cities, dark stores, and delivery teams.

🎯 Role Objective

The primary objective of this role is to lead and control e-commerce operations at scale by ensuring:

• Operational discipline

• Service quality

• Cost efficiency

• Consistent execution nationwide

The Head of E-Commerce Operations will oversee the complete fulfillment cycle—from order placement to final delivery—while ensuring operational excellence across all locations.

🧭 Scope of the Role

This is not a traditional operations role. It is a strategic leadership position that requires:

• Managing nationwide operations

• Building scalable systems

• Driving data-based decisions

• Ensuring customer satisfaction

• Maintaining cost and efficiency balance

The role directly influences:

• Customer experience

• Operational performance

• Business scalability

• Retail innovation

🧾 Key Responsibilities

1. End-to-End E-Commerce Operations Management

You will oversee:

• Order processing

• Picking and packing

• Dispatch and delivery

• Returns and reverse logistics

• Customer experience

The focus will be on building efficient workflows and ensuring timely order fulfillment.

2. SOP Development & Operational Controls

Responsibilities include:

• Designing and implementing SOPs

• Standardizing workflows

• Enforcing operational controls

• Maintaining discipline across all locations

This ensures consistency and quality across the nationwide network.

3. Dark Store & Delivery Operations Leadership

You will:

• Lead dark store operations across multiple cities

• Manage in-house rider and delivery fleets

• Ensure operational alignment nationwide

• Maintain service-level standards

This requires experience managing geographically dispersed teams.

4. KPI Monitoring & Performance Management

You will track and drive:

• Order accuracy

• Fulfillment timelines

• Rider productivity

• Delivery performance

• Cancellation rates

• Returns and refunds

Data-driven decision-making will be critical.

5. Cross-Functional Collaboration

You will work closely with:

• Supply Chain

• Commercial teams

• Finance

• HR

• IT

• Customer Support

This coordination ensures smooth execution of e-commerce strategies.

6. Risk Management & Compliance

Responsibilities include:

• Loss prevention

• Operational risk control

• Compliance with procedures

• Security and accountability

The role requires strong governance and oversight in a high-volume environment.

7. Workforce Planning & Operational Readiness

You will manage:

• Staffing strategies

• Rostering and scheduling

• Operational readiness planning

• Demand forecasting support

This ensures consistent service delivery during peak and off-peak periods.

🎓 Experience & Qualification Requirements

📚 Experience

Candidates must have:

• 15+ years of experience in:

  • E-commerce operations

  • Large-scale retail operations

• At least 5 years in a similar leadership role

🏬 Industry Exposure

Strong experience in:

• Dark store operations

• Store-based fulfillment models

• High-volume retail environments

🚚 Delivery & Logistics Expertise

Proven experience managing:

• In-house rider fleets

• Last-mile delivery operations

• Dispatch networks

🧠 Skills & Competencies

💼 Leadership Skills

• Managing large operational teams

• Building performance culture

• Strategic decision-making

📊 Data & Execution Orientation

• KPI monitoring

• Performance analytics

• Process improvement

🧩 Operational Expertise

• Fulfillment planning

• Logistics optimization

• Inventory coordination

🤝 Behavioral Competencies

The ideal candidate should demonstrate:

• Execution excellence

• Structured thinking

• Problem-solving ability

• Accountability

• Strong communication

• Adaptability in fast-paced environments

🏭 Work Environment

Working at Imtiaz in this role means:

• Operating at national scale

• Managing complex operations

• Leading multi-city teams

• Delivering in high-volume retail settings

You’ll be part of a performance-driven organization focused on innovation and customer satisfaction.

📈 Career Impact & Growth

This leadership role provides:

• National-level operational exposure

• Strategic leadership experience

• Retail transformation involvement

• Opportunity to shape e-commerce growth

Future career pathways include:

• Director of Operations

• Chief Operating Officer (COO)

• Head of Digital Commerce

• Retail Strategy Leader

🌟 Why This Role Is a Major Opportunity

⭐ Leadership at Scale

Lead one of Pakistan’s largest e-commerce retail operations.

⭐ Influence Customer Experience Nationwide

Your decisions directly affect customer satisfaction.

⭐ Drive Digital Retail Growth

Be part of transforming retail into modern e-commerce ecosystems.

⭐ High-Impact Strategic Role

Work closely with executive leadership and decision-makers.

👤 Ideal Candidate Profile

This role is best suited for professionals who:

• Have deep experience in retail or e-commerce

• Thrive in operational leadership roles

• Understand fulfillment and delivery ecosystems

• Are highly process-driven and data-focused

• Can manage large, geographically dispersed teams

📝 Application Process

If you meet the requirements and are ready to take on this leadership challenge, apply by sending your CV via email.

📧 Email: [email protected]

Subject Line: Mention the position applied for – Head of E-Commerce Operations

Note: Only shortlisted candidates will be contacted.

📄 Tips to Prepare a Strong Application

✔ Highlight Leadership Experience

Mention:

• Team sizes managed

• Operations scaled

• Delivery networks handled

✔ Showcase Operational Achievements

Include:

• Cost reductions

• Efficiency improvements

• KPI improvements

✔ Demonstrate Data-Driven Impact

Provide:

• Performance metrics

• Fulfillment improvements

• Customer satisfaction initiatives

🔎 What Success Looks Like in This Role

A successful Head of E-Commerce Operations will:

• Build scalable operational systems

• Maintain high fulfillment accuracy

• Improve delivery efficiency

• Enhance customer experience

• Reduce operational costs

• Strengthen nationwide execution consistency

📣 Final Thoughts

The Head of E-Commerce Operations role at Imtiaz Group is a rare and high-impact leadership opportunity for experienced professionals in retail and digital commerce. With responsibilities covering nationwide operations, dark stores, delivery fleets, and customer experience, this role demands strong leadership, operational discipline, and strategic thinking.

If you are an experienced e-commerce expert ready to lead large-scale operations and drive retail transformation, this position could define the next chapter of your career.

Send your CV today to [email protected] and take the lead in shaping the future of e-commerce at one of Pakistan’s largest retail organizations.