Team Leader – Voice-JS Bank-Karachi

Full Time
  • Full Time
  • Karachi

Website JS Bank

At JS Bank, we're driving Pakistan's financial future with a mix of innovation, inclusivity, and award-winning product and services.

Are you ready to take the next step in your banking career? JS Bank is looking for a dynamic and experienced individual to join our team as a Team Leader – Voice. If you have a passion for leadership, a background in banking, and a drive for excellence, this could be the perfect opportunity for you to shine.

Position Overview:

As a Team Leader – Voice at JS Bank, you will be at the forefront of our customer service operations, leading a team of dedicated professionals to deliver exceptional service and support. Your role will be pivotal in driving performance, fostering a positive team culture, and ensuring operational excellence within our banking facility.

Key Responsibilities:

  • Lead and manage a team of banking professionals to meet performance targets and deliver outstanding service to customers.
  • Provide guidance, coaching, and support to team members, fostering a culture of continuous improvement and development.
  • Monitor and evaluate team performance, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
  • Collaborate with other departments and stakeholders to address customer concerns, resolve issues, and drive process improvements.
  • Ensure compliance with banking regulations, policies, and procedures, maintaining a high standard of integrity and professionalism at all times.


  • Experience: A minimum of 2 years of experience in the banking industry is required for this role. Previous experience in a leadership or supervisory position will be advantageous.
  • Qualification: Candidates must hold a graduate degree from an HEC recognized university, with a focus on business, finance, or related fields.
  • Location: The position is based in Karachi, offering an exciting opportunity to work in Pakistan’s financial capital and be part of a dynamic banking environment.

How to Apply:

If you’re ready to lead and inspire a team towards excellence, we encourage you to apply online through our website at . The deadline for applications is 8th March 2024. Don’t miss out on the chance to join JS Bank and make a meaningful impact in the world of banking.

For more information about JS Bank and our career opportunities, visit

Join JS Bank and become part of a team dedicated to delivering exceptional service and driving innovation in the banking industry. We look forward to welcoming talented individuals who share our commitment to excellence and customer satisfaction. Apply now and embark on a rewarding career journey with us!

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