- Full Time
- Lahore
Website Kamal Limited
Kamal Limited has been the name of one of the most innovative textile producers for over fifty years now.
Are you a dynamic leader with a passion for driving excellence in customer service? Do you thrive in fast-paced environments and possess exceptional organizational skills? If so, Kamal Limited is looking for individuals like you to join our team as a Supervisor in our Call Centre/BPO operations.
Job Responsibilities:
As a Supervisor in our Call Centre/BPO, you will be an integral part of our operations team. Your responsibilities will include:
- Formulating targets for individuals and teams to ensure productivity and performance goals are met.
- Providing guidance, feedback, and support to Customer Service Executives (CSEs) to enhance their performance.
- Anticipating and managing call escalations when needed to ensure customer satisfaction.
- Optimizing procedures and keeping staff motivated to achieve operational excellence.
- Monitoring and measuring performance using key metrics, and preparing monthly/annual performance reports for management.
- Ensuring adherence to company policies, procedures, and attendance standards.
- Keeping management informed of any issues or problems that arise and proposing solutions.
- Performing any other tasks assigned by management from time to time.
Job Specifications:
To excel in this role, candidates must have:
- 2-3 years of experience in a supervisory role within a Customer Services Contact Center/Call Center environment.
- Excellent organizational and leadership skills.
- Strong people management skills and knowledge of Customer Satisfaction (CSAT), Net Promoter Score (NPS), Average Handling Time (AHT), and Quality Assurance (QA) processes.
- Ability to manage projects independently and meet tight deadlines.
- Excellent communication skills.
- Proficiency in MS Office applications, including Outlook and Excel.
Salary and Job Location:
We offer a competitive salary package with company perks and benefits. The job is located in New Garden Town, Lahore.
How to Apply:
If you meet the qualifications and are ready to take on this exciting opportunity, please send your resume to Be sure to mention the job title “Supervisor – Call Centre / BPO” in the subject line of your email.
Join Us:
At Kamal Limited, we are committed to fostering a culture of excellence and innovation. Join our team and be part of a dynamic organization dedicated to providing exceptional customer service and driving positive change.
Don’t miss out on this opportunity to advance your career in the BPO industry. Apply now and become a part of the Kamal Limited family!
To apply for this job email your details to ihsan.hr@kamallimited.com
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