Service Quality Consultant-Meezan Bank-Karachi

Full Time
  • Full Time
  • Karachi

Website Meezan Bank Limited

Meezan Bank, Pakistan's first and largest Islamic bank, is one of the fastest growing financial institutions in the banking sector of the country. With its Vision of establishing ‘Islamic banking as banking of first choice’ – the Bank commenced operations in 2002, after being issued the first-ever Islamic commercial banking license by the State Bank of Pakistan. Meezan Bank has an impressive growth rate, excellent credit rating and a strong Shariah Advisory board including reputed scholars from around the world.

Location: Karachi, Pakistan

Company: Meezan Bank Limited

Type: Full Time/Permanent

Shift: First Shift (Day)

Career Level: Entry Level

Gender: No Preference

Degree: Bachelors

Meezan Bank Limited, a leading Islamic bank in Pakistan, is looking for dedicated individuals to join our team as Service Quality Consultants. As a Service Quality Consultant, you will be responsible for ensuring that our customers receive exceptional service and that our service standards are consistently met. This is an entry-level position ideal for individuals passionate about delivering excellent customer experiences and contributing to the growth of the organization.

Responsibilities:

  • Monitor and evaluate customer interactions to ensure service quality and compliance with established standards.
  • Conduct regular audits and assessments of branch operations to identify areas for improvement.
  • Analyze customer feedback and complaints to identify trends and recommend appropriate actions.
  • Collaborate with branch managers and employees to implement service quality initiatives and training programs.
  • Develop and maintain service quality metrics and key performance indicators.
  • Assist in the development and implementation of customer service policies and procedures.
  • Conduct customer satisfaction surveys and analyze the results to identify areas of improvement.
  • Provide training and coaching to branch staff on service quality standards and best practices.
  • Assist in resolving complex customer complaints and escalate issues as needed.
  • Stay updated on industry best practices and emerging trends in service quality management.

Requirements:

  • Bachelor’s degree in a relevant field, such as Business Administration or Service Management.
  • Excellent interpersonal and communication skills.
  • Strong customer service orientation with a passion for delivering exceptional experiences.
  • Analytical mindset with the ability to identify areas for improvement.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Proficient in using computer systems and productivity software.
  • Ability to work effectively in a team-oriented environment.
  • Willingness to work in Karachi, Pakistan on a full-time and permanent basis.

To apply for the position of Service Quality Consultant at Meezan Bank Limited, please click on the following link:  https://lnkd.in/eVtb3CZ

To apply for this job please visit lnkd.in.

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