Service Quality Consultant

Full Time

Website Meezan Bank

Meezan Bank, Pakistan's first and largest Islamic bank, is one of the fastest growing financial institutions in the banking sector of the country. With its Vision of establishing ‘Islamic banking as banking of first choice’ – the Bank commenced operations in 2002, after being issued the first-ever Islamic commercial banking license by the State Bank of Pakistan. Meezan Bank has an impressive growth rate, excellent credit rating and a strong Shariah Advisory board including reputed scholars from around the world.

Job Title: Service Quality Consultant

Company: Meezan Bank – The Premier Islamic Bank

Location: Karachi / Lahore / Faisalabad / Bahawalnagar / Peshawar

About Us: Meezan Bank, recognized as The Premier Islamic Bank, is committed to providing ethical and Shariah-compliant financial solutions to its valued customers. We are dedicated to fostering a service-oriented culture that enhances the banking experience for our clients.

Job Description: As a Service Quality Consultant at Meezan Bank, you will play a crucial role in ensuring the highest standards of service quality across our branches. Your responsibilities will include conducting branch visits, evaluating performance, and identifying areas for improvement. You will act as a service ambassador, facilitating the resolution of service-related issues at various levels within the organization.

Key Responsibilities:

  • Conduct regular branch visits to assess performance in alignment with key service indicators.
  • Act as a service ambassador for the bank, expediting service-related issues at area, region, or head office levels.
  • Identify opportunities for service improvement within branches and banking processes to enhance the overall customer experience.

Eligibility Requirements:

  • Experience: 1 to 2 years of relevant working experience.
  • Qualification: Bachelor’s degree (Master’s preferred) from a reputable university.
  • Qualification in Islamic Finance will be preferred.

Why Join Meezan Bank?

  • Be a part of Pakistan’s premier Islamic bank committed to ethical banking practices.
  • Opportunities for career growth and professional development.
  • Competitive compensation package.
  • Collaborative and diverse work environment.
  • Contribute to enhancing the customer experience in Islamic banking.

How to Apply: If you meet the eligibility requirements and are enthusiastic about contributing to the service quality of Pakistan’s leading Islamic bank, we encourage you to apply. Please submit your updated resume and a cover letter outlining your relevant experience and motivation for applying to [email address] with the subject line “Service Quality Consultant Application – [Your Name].”

Join us at Meezan Bank and be a part of a team dedicated to providing exceptional service to our valued customers while upholding Islamic banking principles. Your efforts will play a vital role in shaping the future of Islamic finance in Pakistan.

Application deadline: [Insert Deadline]

Meezan Bank is an equal opportunity employer. We encourage candidates of all backgrounds to apply.

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