Senior E-commerce Executive Urbansole Lahore

If you have experience in e-commerce operations and want to take ownership of end-to-end online business processes, this opportunity at Urbansole could be a strong career move. The company is currently hiring for the position of Senior E-commerce Executive for its department in Lahore.

This role is ideal for professionals who understand online retail operations, order fulfillment, logistics coordination, and performance tracking in a fast-moving e-commerce environment.

📌 About the Role

The Senior E-commerce Executive will be responsible for managing the complete e-commerce operations cycle—from order placement to delivery and returns. The role requires strong coordination between multiple departments such as warehouse, retail, and customer support to ensure smooth operations.

You will also be responsible for maintaining data accuracy, tracking performance metrics, and improving operational efficiency.

🛠️ Key Responsibilities

In this role, you will handle:

📦 Order & Fulfillment Management

• Manage the complete order lifecycle from placement to dispatch
• Ensure smooth dispatch clearance and shipment accuracy
• Maintain SLA (Service Level Agreement) compliance for timely deliveries

🔄 Returns & Reverse Logistics

• Handle customer returns and manage reverse logistics processes
• Ensure quick resolution of return-related issues

📊 Reporting & Performance Tracking

• Track key e-commerce KPIs such as:
  • Fulfillment rate
  • Return rate
  • Delivery delays
• Prepare operational performance reports

🛒 Product & Catalog Management

• Manage product uploads and ensure catalog accuracy
• Keep product listings updated across platforms

🤝 Cross-Department Coordination

• Coordinate with warehouse, retail stores, and customer support teams
• Ensure smooth flow of operations across departments

💰 Financial & Operational Reporting

• Prepare reconciliation reports for:
  • Orders
  • Payments
  • Returns

⚙️ Process Improvement

• Identify operational gaps
• Improve workflows for better efficiency and accuracy

🎓 Eligibility & Experience

To apply for this position, candidates should have:

• Education: Bachelor’s degree in Business Administration, E-commerce, or a related field
• Experience: 3–4 years of relevant experience in e-commerce or operations

💡 Skills & Competencies Required

Ideal candidates should have:

• Strong execution and coordination abilities
• Excellent attention to detail
• Problem-solving mindset
• Good understanding of e-commerce operations
• Ability to manage multiple tasks efficiently
• Strong communication and teamwork skills

📍 Job Location

• DHA Phase 8, Lahore, Pakistan

This is a premium commercial area offering exposure to professional retail and corporate environments.

📧 How to Apply

Interested candidates can apply by sending their updated CV to:

Email: [email protected]

📌 Important Instructions:

• Mention “Senior E-commerce Executive” in the subject line
• Only shortlisted candidates will be contacted for interviews

🏢 About the Company

Urbansole is a growing retail and footwear brand in Pakistan, focusing on customer comfort and modern fashion retail solutions. The company operates both physical and digital retail channels, making e-commerce a key part of its business growth.

✅ Why Consider This Role?

This position offers:

• Hands-on experience in full-cycle e-commerce operations
• Exposure to logistics, inventory, and digital retail systems
• Opportunity to work in a fast-growing retail brand
• Strong career growth in e-commerce and operations management

📌 Final Thoughts

The Senior E-commerce Executive role at Urbansole is a great opportunity for professionals who want to deepen their expertise in online retail operations. It combines technical coordination, data tracking, and process management—making it ideal for career growth in the e-commerce industry.