Inspection Officer-Master-Islamabad

Full Time

Website Master Group of Industries

Master Group of Industries; a story of heritage and legacy. One of the oldest and most trusted brands of Pakistan, the name stands synonymous with providing the highest quality and gaining the utmost trust of customers for over half a century. Master Group was established in 1963, with a modern and realistic approach towards growth through innovative technology and quality manufacturing and products.

Master Group of Industries, a pioneer in providing quality mattresses, is seeking dedicated individuals to join our team as Inspection Officers. If you’re passionate about customer service and possess a keen eye for detail, this opportunity is tailor-made for you. Join us in our commitment to excellence and innovation as we continue to redefine standards in the industry.

About Master Group of Industries:

Master Group of Industries stands as a beacon of quality and reliability in the field of mattress manufacturing. With a legacy of excellence spanning decades, we pride ourselves on delivering superior products and exceptional customer service to our valued clients.

Role Description:

As an Inspection Officer, you will play a crucial role in ensuring customer satisfaction and upholding our commitment to quality. Your responsibilities will include:

  • Planning field visits in coordination with your immediate supervisor on a daily basis.
  • Contacting customers to confirm appointment times for inspections.
  • Conducting thorough inspections of mattresses and documenting observations on complaint forms.
  • Listening attentively to customer complaints, demonstrating patience and empathy throughout the process.
  • Evaluating the validity of customer complaints by carefully examining mattresses and associated furniture.
  • Documenting observations accurately on the complaint inspection form.
  • Providing guidance to customers on the appropriate course of action based on predefined customer service policies.
  • Offering advice on the proper use of mattresses in cases where no issues are found.


To excel in this role, candidates should meet the following criteria:

  • Graduation from a recognized institution.
  • 1-2 years of relevant experience, preferably in a customer service or inspection role.


This position is based in Islamabad, offering a dynamic work environment in the heart of the capital city.

How to Apply:

If you’re ready to embark on a rewarding career journey with Master Group of Industries, we invite you to apply for the position of Inspection Officer. Join us in our pursuit of excellence and commitment to customer satisfaction.

To apply, please submit your application via our website or send your resume to the provided contact details.

At Master Group of Industries, we value diversity and inclusivity, fostering an environment where every individual can thrive and contribute to our success.

Join us in shaping the future of mattress manufacturing and customer service excellence.

Follow us on social media for updates and insights into our vibrant workplace culture.

Master Group of Industries: Setting Standards, Building Relationships.

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