E Commerce

Full Time
  • Full Time
  • Karachi

Website ZELLBURY

Zellbury is a unique and edgy one-stop solution for you and your family. Featuring a diverse product line for Men, Women, Kids, Home, and Sports, Zellbury aims to bring the latest trends in fashion, from the runway directly to your closet to create an unforgettable retail experience for the entire family at great affordable prices!

Join ZELLBURY as a Chat Support Representative – E Commerce

Are you passionate about providing excellent customer service and making a difference in the world of fashion and e-commerce? ZELLBURY is looking for a dedicated Chat Support Representative to join our team in Karachi.

Requirements:

  • Intermediate/Bachelors degree
  • 3+ years of experience in customer support

Job Description:

As a Chat Support Representative, you will play a vital role in ensuring that our customers have a seamless and enjoyable shopping experience with ZELLBURY. Your responsibilities will include:

  • Managing and Promptly Responding to Customer Queries: You will be responsible for responding to customer queries across various communication channels, including WhatsApp, Facebook, Instagram, Email, and Calls. Ensuring quick and helpful responses is key to our customer satisfaction.
  • Documenting Issues and Resolutions: You will document any issues and resolutions related to courier services and the website to maintain transparency and improve processes.
  • Proactive Communication: Keeping customers informed about potential delays or issues to manage their expectations effectively.
  • Ensuring Customer Satisfaction: Your primary goal is to ensure that both online and offline customers are satisfied with the products and services offered by ZELLBURY.

Location: Karachi

How to Apply: If you meet the requirements and are ready to be part of a dynamic team in the world of fashion and e-commerce, apply now at careers.zellbury.com.

Join ZELLBURY and contribute to our mission of delivering high-quality fashion and excellent customer service. Be a part of a company that values customer satisfaction and provides exciting opportunities for growth.

Don’t miss this chance to shape the future of e-commerce with ZELLBURY. Apply today and embark on a rewarding career journey!

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