Customer Service

Full Time
  • Full Time
  • Karachi

Website Soorty Enterprises (Pvt.) Ltd.

Soorty is a family of engineers and designers who are passionate about creating denim that makes people look and feel good by imbuing its core values of innovation, design and sustainability. Believing that sustainable denim needs to be manufactured at scale, Soorty is using its comprehensive vertically integrated infrastructure spanning Pakistan, Turkey and Bangladesh to do just that. The company offers LEED certified production in cost-leading countries Pakistan and Bangladesh, a co-creation development facility in the hub of denim innovation Turkey, and design centers in the denim fashion hubs of the world - New York and Amsterdam. It has developed a strong foothold in European and US markets, producing for high street as well as premium brands in these regions. Soorty is the only company to have LEED Platinum and Cradle2Cradle Gold certification across both its denim fabric mill and garment factory, a testament to its commitment to the circular economy and mass sustainable production. Soorty uses its extensive factory floors as spaces for social change. Under its Prism Project, it has hired hearing impaired individuals in high-noise areas in its laundry, flipping disabilities into strengths. Its SEWS program uses a traveling street theater to sensitize male members of under-privileged households to the benefits of female employment, in order to bring a paradigm shift in women labor force participation in Pakistan. Soorty Organic Cotton Initiative, SOCI, is Soorty’s recent venture into organic cotton farming. Covering 1000 farmers, SOCI will not only build capacity for organic cotton, but also enhance livelihoods through financial inclusion, women vocational training and access to clean water. NASDA Green Energy limited is Soorty Group’s venture into wind power. Starting September 2021, this will produce 50 MW of renewable energy for evacuation through the national grid to unelectrified rural neighborhoods.

Job Application: Customer Service Representative

Company: Soorty Enterprises (Pvt.) Ltd.

Location: Korangi, Karachi, Pakistan

Application Deadline: November 4, 2023

About Soorty Enterprises: Soorty Enterprises (Pvt.) Ltd. is a leading name in the textile industry, committed to excellence and innovation. We take pride in providing high-quality products and exceptional service to our customers. Join our team and become a part of a company that values your customer service skills and dedication.

Position Overview: We are seeking a Customer Service Representative to join our team at our Korangi, Karachi location. As a Customer Service Representative, you will be the first point of contact for our valued customers, ensuring that their inquiries and concerns are addressed promptly and professionally. If you are a customer-centric, detail-oriented individual with a passion for providing outstanding service, we encourage you to apply.

Key Responsibilities:

  • Handle customer inquiries, complaints, and requests with professionalism and efficiency.
  • Provide accurate product information and assistance to customers.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Maintain records of customer interactions and transactions.
  • Contribute to the improvement of customer service processes.

Qualifications:

  • Bachelor’s degree.
  • 1 year of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Proficiency in using customer service software and tools.
  • Customer-centric mindset and a strong commitment to customer satisfaction.

How to Apply: Interested candidates are invited to send their applications to with the subject line “Application for Customer Service Representative – [Your Name]”. Please attach your resume and a cover letter outlining your qualifications and relevant experience.

Soorty Enterprises (Pvt.) Ltd. is an equal opportunity employer. We encourage individuals of all backgrounds and experiences to apply.

Join us in providing exceptional customer service and representing the values of Soorty Enterprises. Be a part of our team and help us continue to deliver excellence to our customers.

Soorty Enterprises (Pvt.) Ltd. Karachi, Pakistan. All Rights reserved.

To apply for this job email your details to talent@soorty.com

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