Customer Care Officers

Full Time
  • Full Time
  • Lahore

Website UBL - United Bank Limited

United Bank Limited (UBL) is a banking company incorporated in Pakistan and is engaged in commercial banking and related services. The bank's registered office and principal office are situated at UBL Building, Jinnah Avenue, Blue Area, Islamabad and at State Life Building No.1, I.I Chundrigar Road, Karachi respectively. UBL operates 1,350+ (as of July 31, 2016) branches inside Pakistan including 22 (December 31, 2013: 22) Islamic Banking branches and 1 (December 31, 2013:1) branch in Karachi Export Processing Zone. The Bank also operates 18 (December 31, 2013:18) branches outside Pakistan as at March 31, 2014. The Bank is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. The Bank's ordinary shares are listed on all three stock exchanges in Pakistan. Its Global Depository Receipts (GDRs) are on the list of the UK Listing Authority and the London Stock Exchange Professional Securities Market. These GDRs are also eligible for trading on the International Order Book System of the London Stock Exchange. Further, the GDRs constitute an offering in the United States only to qualified institutional buyers in reliance on Rule 144A under the US Securities Act of 1933 and an offering outside the United States in reliance on Regulation.

Join UBL as a Customer Care Officer and Provide Exceptional Banking Services

Are you passionate about delivering exceptional customer service and looking for an opportunity to kick-start your career in the banking industry? Look no further! UBL – United Bank Limited is currently hiring Customer Care Officers for their Lahore branch. This is your chance to join one of Pakistan’s leading banks and become an integral part of their dedicated customer care team.

Job Title: Customer Care Officer Company: UBL – United Bank Limited Location: Lahore, Pakistan Type: Full-time, Permanent Shift: First Shift (Day) Career Level: Entry Level Gender: No Preference Degree: Bachelors

Qualification and Eligibility Criteria:

  • A Bachelor’s degree in any field is required for this role.
  • Fresh graduates or individuals with limited work experience are encouraged to apply.
  • Excellent communication and interpersonal skills.

Key Responsibilities:

  1. Customer Service Excellence:
  • Provide personalized banking services to customers, addressing their inquiries and resolving their concerns.
  • Assist customers with account-related transactions, product information, and guidance on banking services.
  1. Relationship Building:
  • Build strong relationships with customers, understanding their banking needs and recommending suitable products and services.
  • Identify opportunities to cross-sell and upsell banking products to customers.
  1. Compliance and Documentation:
  • Ensure compliance with banking policies, procedures, and regulations.
  • Accurately maintain customer records and update relevant information in the banking system.
  1. Problem Solving:
  • Analyze customer issues and find effective solutions in a timely manner.
  • Escalate complex issues to the appropriate departments for resolution.

Compelling Headlines:

  1. Be the Face of UBL: Join as a Customer Care Officer in Lahore
  2. Kick-Start Your Banking Career: Become a Customer Care Officer at UBL
  3. Excel in Customer Service: Apply for the Customer Care Officer Role at UBL


  • Competitive salary package with regular performance-based increments
  • Comprehensive training and development programs to enhance your skills and knowledge in banking
  • Opportunities for career growth and advancement within UBL
  • Medical and health benefits for you and your dependents
  • Provident Fund and Gratuity for future financial security
  • Employee discounts on banking products and services
  • Friendly and supportive work environment
  • First-hand exposure to the banking industry and customer service operations
  • Opportunity to work with a reputable and leading bank in Pakistan

To apply for this job please visit

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