Customer Care Officer

Full Time

Website UBL

On 7 November 1959, UBL’s first branch at II Chundrigar Road in Karachi was inaugurated and with it launched a culture of service, innovation and financial excellence in Pakistan. A banking company incorporated in Pakistan and engaged in commercial banking and related services, UBL operates one of the largest branch networks in Pakistan, augmented by its industry leading digital banking services which have earned it local and international recognition. Aiming to being the undisputed leader in financial services for our customers as well as the most innovative and fastest growing bank in targeted businesses, UBL is dedicated to its customers, stakeholders, its diverse team and the communities it operates in. VIS Credit Rating Company ltd. (VIS) has reaffirmed the entity ratings of UBL at ‘AAA/A-1+’ (Triple A / A-One Plus). The Bank is listed in Pakistan, with its Global Depository Receipts (GDRs) on the list of the UK Listing Authority and London Stock Exchange Professional Securities Market. It is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. About Bestway Group Bestway Group is a diversified multinational family-owned business and the largest overseas investor in Pakistan. Bestway Group was founded in 1976 by Sir Anwar Pervez OBE HPk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. UBL is one of the 6 subsidiaries of the Bestway Group which also contains Bestway Wholesale, Well Pharmacy, Real Estate, Bestway Cement Limited and Bestway Foundation.

Join UBL – Where You Come First!

We Are Hiring – Customer Care Officer

Are you passionate about customer service? Do you thrive in an environment where customer satisfaction is a top priority? If so, UBL invites you to be part of our dedicated team as a Customer Care Officer.

Minimum Qualification: Bachelor’s Degree

Locations: Karachi & Islamabad

Why UBL?

At UBL, we believe in putting our customers first. Our commitment to delivering exceptional service has made us a leader in the banking industry. As a Customer Care Officer, you will be at the forefront of ensuring our customers receive the attention and assistance they deserve.

Key Responsibilities:

As a Customer Care Officer at UBL, your role will include:

  • Providing excellent customer service to address inquiries, resolve issues, and assist with banking transactions.
  • Ensuring timely and accurate responses to customer queries through various communication channels.
  • Maintaining a strong understanding of UBL’s products and services to provide customers with the right solutions.
  • Collaborating with other teams to resolve complex customer issues and escalations.
  • Continuously enhancing your knowledge of banking regulations and industry best practices to better serve our customers.

What We Offer:

  • Market Competitive Salary Package: We believe in rewarding our employees for their dedication and hard work with a competitive salary package.

How to Apply:

If you are ready to join a dynamic team where customer satisfaction is paramount, please send your resume to:

At UBL, we value diversity and believe that our employees are our greatest assets. We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

Join UBL, where you come first, and be a part of a customer-centric organization that values your skills and contributions.

Note: Only shortlisted candidates will be contacted for further evaluation.

#UBL #CustomerCareOfficers #JobOpening #CareerGrowth #EqualOpportunityEmployer #InclusiveCulture

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