Customer Care Officer

Full Time

Website UBL - United Bank Limited

On 7 November 1959, UBL’s first branch at II Chundrigar Road in Karachi was inaugurated and with it launched a culture of service, innovation and financial excellence in Pakistan. A banking company incorporated in Pakistan and engaged in commercial banking and related services, UBL operates one of the largest branch networks in Pakistan, augmented by its industry leading digital banking services which have earned it local and international recognition. Aiming to being the undisputed leader in financial services for our customers as well as the most innovative and fastest growing bank in targeted businesses, UBL is dedicated to its customers, stakeholders, its diverse team and the communities it operates in. VIS Credit Rating Company ltd. (VIS) has reaffirmed the entity ratings of UBL at ‘AAA/A-1+’ (Triple A / A-One Plus). The Bank is listed in Pakistan, with its Global Depository Receipts (GDRs) on the list of the UK Listing Authority and London Stock Exchange Professional Securities Market. It is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. About Bestway Group Bestway Group is a diversified multinational family-owned business and the largest overseas investor in Pakistan. Bestway Group was founded in 1976 by Sir Anwar Pervez OBE HPk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. UBL is one of the 6 subsidiaries of the Bestway Group which also contains Bestway Wholesale, Well Pharmacy, Real Estate, Bestway Cement Limited and Bestway Foundation.

Job Application for Customer Care Officer at UBL

Position: Customer Care Officer

About UBL: At UBL, we believe in putting our customers first. As one of Pakistan’s leading banks, we are committed to providing top-notch customer service and creating an exceptional banking experience for our valued clients. We are excited to announce that we are expanding our team and currently looking for dedicated Customer Care Officers in Karachi and Islamabad.

Minimum Qualification:

  • Bachelor’s degree

Key Responsibilities: As a Customer Care Officer at UBL, you will play a crucial role in ensuring customer satisfaction and building strong relationships. Your responsibilities will include but are not limited to:

  • Providing prompt and professional assistance to customers via various communication channels.
  • Addressing customer inquiries, resolving concerns, and providing information about our banking products and services.
  • Ensuring accuracy and efficiency in all customer interactions.
  • Maintaining a high level of product knowledge to effectively address customer needs.
  • Collaborating with cross-functional teams to meet customer requirements and enhance their experience.

Location: This position is available in two key cities: Karachi and Islamabad.

Application Deadline: To be considered for this opportunity, please submit your application before 31st October 2023.

Compensation: We offer a market-competitive salary package along with a range of benefits and opportunities for career growth.

How to Apply: If you are passionate about delivering exceptional customer service and are excited to be a part of the UBL team, we encourage you to apply. Please send your resume and a cover letter outlining your qualifications and motivation for applying to [Your Application Email Address].

At UBL, we are committed to creating an inclusive and diverse work environment. We welcome all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other protected status. Join us in putting our customers first and shaping the future of banking in Pakistan.

#UBL #CustomerCareOfficers #JobOpening #CareerGrowth #EqualOpportunityEmployer #InclusiveCulture

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