Customer Care Officer

Full Time
  • Full Time
  • Anywhere

Website UBL

On 7 November 1959, UBL’s first branch at II Chundrigar Road in Karachi was inaugurated and with it launched a culture of service, innovation and financial excellence in Pakistan. A banking company incorporated in Pakistan and engaged in commercial banking and related services, UBL operates one of the largest branch networks in Pakistan, augmented by its industry leading digital banking services which have earned it local and international recognition. Aiming to being the undisputed leader in financial services for our customers as well as the most innovative and fastest growing bank in targeted businesses, UBL is dedicated to its customers, stakeholders, its diverse team and the communities it operates in. VIS Credit Rating Company ltd. (VIS) has reaffirmed the entity ratings of UBL at ‘AAA/A-1+’ (Triple A / A-One Plus). The Bank is listed in Pakistan, with its Global Depository Receipts (GDRs) on the list of the UK Listing Authority and London Stock Exchange Professional Securities Market. It is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. About Bestway Group Bestway Group is a diversified multinational family-owned business and the largest overseas investor in Pakistan. Bestway Group was founded in 1976 by Sir Anwar Pervez OBE HPk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. UBL is one of the 6 subsidiaries of the Bestway Group which also contains Bestway Wholesale, Well Pharmacy, Real Estate, Bestway Cement Limited and Bestway Foundation.

Job Title: Customer Care Officer
Company: UBL (United Bank Limited)
Location: Karachi & Islamabad
Minimum Qualification: Bachelor’s degree
Application Deadline: October 4, 2023

About UBL: At UBL, we believe that our customers come first. We are committed to providing exceptional service and building lasting relationships. As a Customer Care Officer, you will play a key role in delivering on this commitment. Join us and be part of a dynamic team dedicated to excellence.

Job Description: As a Customer Care Officer, your primary responsibility will be to ensure that our customers receive the highest level of service and support. Your duties will include:

  • Responding to customer inquiries and resolving their concerns in a courteous and timely manner.
  • Providing information about our products and services to customers.
  • Handling customer complaints and escalations professionally and effectively.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with team members to achieve service goals.
  • Keeping up-to-date with UBL’s products and policies to provide accurate information to customers.

Requirements: To be successful in this role, you should have the following qualifications and skills:

  • Bachelor’s degree from a recognized institution.
  • Strong interpersonal and communication skills.
  • Customer-focused with a passion for delivering excellent service.
  • Ability to handle customer inquiries and complaints with patience and professionalism.
  • Team player with a positive attitude.
  • Previous customer service experience is a plus but not required.


  • Competitive salary package.
  • Opportunities for career growth and development.
  • Training and support to enhance your skills.
  • A positive and inclusive work environment.
  • The chance to be part of a renowned and customer-centric organization.

How to Apply: If you are ready to put customers first and join a team dedicated to delivering exceptional service, we invite you to apply for the position of Customer Care Officer. Please submit your application before the application deadline on October 4, 2023.

At UBL, your career journey starts with us. To apply, visit our careers portal at and follow the application instructions.

Join us at UBL, where you come first. Your dedication and passion will make a difference in the lives of our valued customers.

Note: Only shortlisted candidates will be contacted for further steps in the application process. UBL is an equal opportunity employer and encourages diversity in the workplace.

#UBL #CustomerCareOfficers #JobOpening #CareerGrowth #EqualOpportunityEmployer #InclusiveCulture

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