Branch Manager-BankIslami-Karachi

Are you looking for a dynamic career in the banking industry that allows you to make a significant impact while providing exceptional customer service? BankIslami, one of Pakistan’s leading Islamic banks, is currently seeking qualified candidates for the position of Branch Manager for our 24/7 Phone Banking division across Pakistan. If you are passionate about banking and possess strong leadership skills, this could be the perfect opportunity for you.

About BankIslami

BankIslami is recognized for its commitment to providing Shariah-compliant banking solutions to customers across Pakistan. With a strong emphasis on ethical banking practices and innovative services, we aim to be at the forefront of the Islamic banking sector. Our values of integrity, customer focus, and excellence define our organizational culture, making BankIslami an ideal workplace for driven individuals.

Position Overview: Branch Manager (24/7 Phone Banking)

As a Branch Manager in our 24/7 Phone Banking division, you will be responsible for overseeing the operations and performance of our phone banking services nationwide. This role requires a strategic mindset, exceptional interpersonal skills, and the ability to lead a team towards achieving operational excellence.

Key Responsibilities:

• Operational Oversight: Manage day-to-day operations of the 24/7 Phone Banking division, ensuring seamless service delivery and adherence to regulatory standards.
• Team Leadership: Lead and motivate a team of phone banking representatives, providing guidance, training, and support to ensure high-quality customer interactions.
• Performance Management: Monitor key performance indicators (KPIs) and implement strategies to enhance productivity, efficiency, and customer satisfaction.
• Customer Engagement: Foster strong relationships with customers by resolving complex queries, addressing complaints, and promoting banking products and services.
• Compliance and Risk Management: Ensure compliance with internal policies, procedures, and regulatory requirements to mitigate operational risks.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Finance, or related field (Master’s degree preferred).
• Proven experience in banking operations or customer service management, preferably in a supervisory role.
• Strong understanding of Islamic banking principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.

How to Apply:

Interested candidates are encouraged to apply by submitting their updated CV to BankIslami’s Human Resources department. For further inquiries or to learn more about the position, please contact us at (021) 111-ISLAMI (111-475264) or visit our

Join us at BankIslami and be part of a dedicated team that is redefining Islamic banking in Pakistan. Embark on a rewarding career journey where your skills and expertise contribute to shaping the future of banking services. Apply now and seize the opportunity to excel in the exciting world of 24/7 Phone Banking with BankIslami!