Customer Service Supervisor Insignia Lahore

Insignia has announced a new career opportunity for the position of Customer Service Supervisor at its Head Office in Lahore. The company is looking for an experienced professional who can manage customer service operations, supervise team performance, handle customer complaints, and maintain high service quality standards.

Candidates holding a Bachelor’s degree, preferably in Business Administration (BBA), with 3 to 5 years of relevant experience are encouraged to apply.

Interested applicants can submit their applications online through the official recruitment portal before November 10, 2026.

Insignia Jobs 2026 – Overview

Available Vacancy at Insignia

Customer Service Supervisor

Insignia is hiring a Customer Service Supervisor to oversee customer service operations and ensure customers receive timely, professional, and effective support.

The selected candidate will be responsible for leading customer service team performance, managing complaints and refunds, maintaining service quality, and ensuring compliance with key performance indicators (KPIs).

The position also involves coordination with different departments to resolve customer issues efficiently and improve overall customer satisfaction.

This role is suitable for professionals with experience in customer service management, retail operations, complaint handling, and team supervision.

Key Job Responsibilities

According to the official recruitment advertisement, the Customer Service Supervisor will be responsible for the following areas.

1. Customer Service Operations

• Oversee daily customer service activities across different customer touchpoints.
• Ensure customers receive timely and professional assistance.
• Monitor service delivery and identify opportunities for improvement.
• Maintain consistent customer service standards.

2. Team Supervision and Performance Management

• Lead and supervise customer service team performance.
• Monitor employee productivity and service efficiency.
• Support team members in resolving complex customer issues.
• Ensure customer service activities align with departmental objectives.

3. Complaint and Refund Management

• Oversee customer complaint handling and resolution.
• Ensure refund-related matters are processed according to company procedures.
• Coordinate with relevant departments to resolve customer concerns.
• Support timely resolution of escalated customer issues.

4. Service Quality and KPI Monitoring

• Monitor customer service performance against established KPIs.
• Ensure compliance with company service quality standards.
• Identify operational gaps affecting customer satisfaction.
• Support improvements in service processes and team performance.

5. Cross-Functional Coordination

• Work with different departments to resolve customer issues.
• Maintain effective communication between customer service and operational teams.
• Ensure smooth coordination for complaints, refunds, and other customer requests.
• Support overall business performance through efficient service operations.

6. Process Management and Improvement

• Maintain structured customer service procedures.
• Identify opportunities to improve customer handling processes.
• Promote efficient workflows and timely issue resolution.
• Contribute to a seamless customer experience.

Eligibility Criteria for Insignia Jobs 2026

Candidates interested in applying for the Customer Service Supervisor position must meet the following requirements.

Educational Qualification

Applicants must possess a Bachelor’s degree from a recognized educational institution.

Candidates holding a Bachelor of Business Administration (BBA) degree will be preferred.

Experience Requirements

Applicants should have 3 to 5 years of relevant professional experience.

Experience in the following areas may be particularly beneficial:

• Customer service operations.
• Customer complaint management.
• Retail customer support.
• Team supervision and performance monitoring.
• Refund and issue resolution processes.
• Customer service quality assurance.

Required Skills

Candidates should ideally possess the following professional skills:

• Strong communication and interpersonal abilities.
• Team leadership and supervisory skills.
• Customer complaint handling and conflict resolution.
• Knowledge of customer service KPIs.
• Problem-solving and decision-making abilities.
• Cross-departmental coordination skills.
• Time management and organizational abilities.
• Ability to maintain customer satisfaction in a fast-paced environment.

Job Location – Lahore

The selected candidate will work at Insignia’s Head Office in Lahore, Pakistan.

This position is suitable for candidates based in Lahore or those willing to work in the city.

The advertisement does not mention remote or hybrid working arrangements.

How to Apply for Insignia Jobs 2026?

Interested candidates can apply online through the official recruitment portal.

Step 1: Visit the official application link:

https://careers.stylogroup.pk/jobDetail.php?jobID=2022551

Step 2: Review the Customer Service Supervisor job details and eligibility requirements.

Step 3: Complete the application form with your personal, educational, and professional information.

Step 4: Upload your updated CV or any documents requested by the portal.

Step 5: Review your application and submit it before the closing date.

Last Date to Apply: November 10, 2026

Applicants are advised to submit their applications before the deadline to avoid last-minute technical difficulties.

Documents Required for Application

Candidates should prepare the following documents in case they are requested during the application process:

• Updated CV or resume.
• CNIC information.
• Educational degree or certificates.
• Employment and experience details.
• Relevant professional certifications, if available.
• Recent photograph, if required.

The exact documents required will be determined by the online application portal.

About Insignia

Insignia is a fashion footwear and accessories retail brand in Pakistan, offering products designed for customers seeking style and contemporary fashion.

The brand operates in the retail industry, where customer satisfaction, service quality, and effective complaint resolution are important parts of the shopping experience.

The Customer Service Supervisor position provides an opportunity to contribute to the company’s customer service operations while developing professional experience in retail management and team leadership.

Why Consider This Career Opportunity?

The Customer Service Supervisor position may be attractive to candidates looking to advance their careers in customer service and retail operations.

Potential professional advantages include:

• Gaining experience in customer service supervision.
• Developing leadership and team management capabilities.
• Working with different departments to improve customer satisfaction.
• Strengthening complaint management and operational problem-solving skills.
• Building experience in service quality and KPI management.

The company has not specified the salary package, allowances, or employee benefits in the advertisement.

Important Instructions for Applicants

• The advertised position is Customer Service Supervisor.
• The job location is Insignia’s Head Office in Lahore.
• A Bachelor’s degree is required, with BBA preferred.
• Candidates must have 3–5 years of relevant experience.
• Applications must be submitted through the official recruitment portal.
• The application deadline is November 10, 2026.
• Salary, benefits, age limit, and number of vacancies have not been mentioned.
• Applicants should ensure their CV highlights customer service, supervisory, and complaint management experience.

http://www.insignia.com.pk