Insignia Customer Service Specialist Lahore

Insignia is inviting applications for the position of Customer Service Specialist at its Head Office in Lahore. This opportunity is suitable for experienced customer service professionals who can manage team performance, resolve customer complaints, oversee refunds, and maintain high service standards.

Job Details

• Company: Insignia
• Position: Customer Service Specialist
• Location: Head Office, Lahore
• Education: Bachelor’s degree; BBA preferred
• Experience: 3–5 years of relevant experience
• Last Date to Apply: November 1, 2026

Key Responsibilities

The selected candidate will help manage customer service operations and ensure a smooth experience across customer touchpoints. Main responsibilities include:

• Team Performance: Monitor team performance and ensure customer service targets are achieved.
• Complaint Management: Handle customer complaints and coordinate timely resolutions.
• Refund Management: Oversee refund-related issues and ensure cases are processed efficiently.
• Service Quality: Maintain service standards and improve the overall customer experience.
• KPI Compliance: Track key performance indicators (KPIs) and monitor operational performance.
• Cross-Functional Coordination: Work with other departments to resolve customer issues.
• Process Management: Maintain organized workflows and improve customer service procedures.

Eligibility Criteria

Candidates interested in this position should meet the following requirements:

• Hold a bachelor’s degree from a recognized institution.
• A Bachelor of Business Administration (BBA) is preferred.
• Have 3–5 years of relevant professional experience.
• Possess strong communication, problem-solving, and coordination skills.
• Be capable of handling customer complaints, refunds, team performance, and service quality.

The advertisement does not specify additional requirements, so applicants should review the official application portal for any further details.

How to Apply for Insignia Jobs

Interested candidates can apply online through the official Stylo Group careers portal using the link below.

Online Application: https://careers.stylogroup.pk/jobDetail.php?jobID=2022551

Applicants should prepare an updated CV highlighting their education, customer service experience, complaint and refund management skills, and experience with service KPIs.