Website SKY Solutions
If you’re someone who enjoys interacting with people, staying organized, and handling both customer support and office tasks, this role could be a great fit. A client company is currently hiring a Customer Support & Administrative Executive for its office in Lahore.
Job Overview
The Customer Support & Administrative Executive is a dual-role position that combines front-line customer interaction with back-end administrative responsibilities. This means you won’t just be answering queries—you’ll also play an important role in keeping daily operations running smoothly.
This position is ideal for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a fast-paced environment.
Job Location & Working Hours
- Location: Johar Town, G4, Lahore
- Working Hours: 10:00 AM – 10:00 PM
⚠️ Note: These are long working hours, so candidates should be comfortable with extended shifts before applying.
Key Responsibilities Explained
Customer Support Duties
1. Handle Customer Calls
You will manage incoming calls and respond to customer inquiries in a professional and helpful manner.
2. Social Media Communication
Respond to messages on platforms like:
This requires quick responses and good communication skills to maintain customer satisfaction.
3. Follow-Ups & Service Quality
Ensuring timely follow-ups with customers is crucial. Your goal will be to maintain high service standards and build trust.
4. Issue Resolution Coordination
You’ll coordinate with internal teams to resolve customer issues efficiently.
Administrative Responsibilities
1. Data Entry & Record Keeping
You will enter and maintain accurate daily records, which are essential for tracking operations.
2. Reporting
Prepare daily activity reports and provide updates to management.
3. Documentation Management
Organize and maintain proper documentation for smooth workflow.
4. Office Support Tasks
Assist with routine administrative duties to ensure efficient office operations.
Preferred / Bonus Skills
While not mandatory, these skills can give you an advantage:
- Basic knowledge of social media management
- Familiarity with performance marketing (especially Meta Ads)
- Ability to engage customers online and improve brand presence
Required Skills & Qualifications
To succeed in this role, you should have:
- Strong communication and interpersonal skills
- Good written and spoken English
- Basic computer skills (MS Excel, Word, etc.)
- Ability to multitask and stay organized under pressure
- Responsible, punctual, and detail-oriented personality
Salary & Benefits
Although the exact salary is not mentioned, the company offers:
- Market competitive salary (typically PKR 50,000 – 100,000/month for similar roles in Lahore)
- Opportunity to grow in:
- Administrative roles
- Customer support
- Digital and marketing-related fields
- A professional and supportive work environment
Career Growth Opportunities
This role can open doors to positions such as:
- Customer Support Manager
- Administrative Officer
- Operations Executive
- Social Media Manager or Digital Marketing Executive
Because the job involves both customer handling and digital platforms, it can help you build versatile skills.
How to Apply
You can apply through either of the following methods:
Email Application
- Send your updated CV to: [email protected]
WhatsApp Application
- Contact: +92 326 4573460
- Send your CV along with a brief introduction message
Tips for Applying
- Highlight your communication skills and any customer dealing experience
- Mention experience with social media platforms if you have any
- Keep your CV clear, concise, and well-structured
- Be prepared to discuss how you handle customer complaints or multitasking
Final Thoughts
This role is best suited for individuals who enjoy a mix of customer interaction and administrative work. If you’re organized, responsive, and comfortable handling both people and processes, this job can be a strong starting point or growth opportunity in your career.
To apply for this job email your details to info@theskysolutions.net