Website urbansole
Urbansole, a leading footwear and lifestyle brand in Pakistan, is looking for a Customer Support Officer to join its dynamic team. This role is ideal for individuals with strong communication skills and a passion for delivering excellent customer service.
Job Overview
- Position: Customer Support Officer
- Company: Urbansole
- Location: DHA Phase 8, Lahore
- Employment Type: Full-time
- Experience Required: 1–2 years in customer support
- Education: Bachelor’s degree or related field
This role focuses on handling customer interactions across multiple platforms and ensuring timely resolution of queries and complaints.
About Urbansole
Urbansole is known for its high-quality, stylish footwear and accessories. The brand emphasizes comfort, quality, and customer satisfaction, making it a popular choice for both local and international customers. Joining Urbansole means becoming part of a professional, customer-centric environment with opportunities to grow within the organization.
Key Responsibilities
As a Customer Support Officer, your primary duties will include:
- Handling customer queries via Meta platforms (Facebook & Instagram), WhatsApp, emails, and phone calls.
- Managing both inbound and outbound calls professionally.
- Responding to customer complaints and ensuring timely resolution.
- Coordinating with courier/logistics partners regarding order dispatch, tracking, and delivery issues.
- Maintaining accurate records of customer interactions and follow-ups.
- Collaborating closely with internal departments to ensure smooth order processing and customer satisfaction.
This role is a blend of communication, coordination, and problem-solving, making it ideal for candidates who thrive in a fast-paced environment.
Requirements & Qualifications
To succeed in this position, candidates should have:
- Education: Bachelor’s degree (preferred) or related field
- Experience: 1–2 years in customer support
- Skills:
- Excellent verbal and written communication skills in English and Urdu
- Strong coordination and problem-solving skills
- Ability to multitask and work under pressure
- Professional phone etiquette
Prior experience in e-commerce customer support or familiarity with online sales platforms is an added advantage.
Why Work at Urbansole?
- Opportunity to work with a recognized lifestyle brand in Pakistan
- Gain hands-on experience in customer service, logistics, and e-commerce operations
- Develop strong communication, problem-solving, and multitasking skills
- Work in a collaborative and professional environment
How to Apply
Interested candidates can apply by sending their updated CV to:
For more information about the company, visit:
- Website: www.urbansole.com.pk
- Facebook: f/urbansole/urbansole.pk
To apply for this job email your details to recruitment@urbansole.com.pk