Head E Commerce Imtiaz Karachi

Head E Commerce Imtiaz Karachi. Imtiaz is recognized as Pakistan’s largest and fastest-growing retail organization, operating at the intersection of modern retail, technology-driven commerce, and large-scale operations excellence. With a strong footprint across Pakistan, Imtiaz has built a reputation for operational discipline, innovation, and customer-centric retail experiences.

As consumer behavior rapidly shifts toward digital shopping and fast fulfillment, Imtiaz continues to invest heavily in e-commerce, dark stores, and last-mile delivery infrastructure. To lead this transformation, the organization is hiring a Head of E-Commerce Operations based in Karachi—a high-impact, senior leadership role designed for seasoned professionals ready to operate at scale.

📌 Position Overview: Head of E-Commerce Operations

The Head of E-Commerce Operations is a strategic and execution-driven leadership role, responsible for managing end-to-end e-commerce operations nationwide. This includes dark-store fulfillment, in-house delivery fleets, order lifecycle management, customer experience, and cross-functional coordination.

This role is ideal for senior leaders with deep exposure to large-scale retail or e-commerce ecosystems, who thrive in high-volume, fast-paced, data-driven environments and are comfortable managing geographically dispersed teams.

🎯 Purpose of the Role

The primary objective of this position is to:

Lead and control e-commerce operations at scale by ensuring operational discipline, service quality, cost efficiency, and consistent execution across all dark stores and delivery teams nationwide.

This role plays a mission-critical part in shaping Imtiaz’s digital commerce success and ensuring that customer promises are delivered accurately, on time, and at optimal cost.

📍 Location

📍 Karachi, Pakistan

While the role is Karachi-based, it carries nationwide operational responsibility, requiring leadership across multiple cities, dark stores, and delivery hubs.

🧠 Experience & Leadership Requirements

Imtiaz is seeking a highly experienced and proven operations leader with a strong background in e-commerce or large-scale retail operations.

Required Experience

• 15+ years of experience in E-Commerce or Large-Scale Retail Operations

• Minimum 5 years in a senior leadership role (Head, Director, GM, or equivalent)

• Strong hands-on experience with:

  • Dark-store models

  • Store-based or hybrid fulfillment operations

  • High-volume order processing environments

Preferred Background

• Experience managing in-house delivery or rider fleets

• Exposure to nationwide multi-city operations

• Strong understanding of operational KPIs, cost controls, and risk management

📋 Key Responsibilities & Accountabilities

As Head of E-Commerce Operations, you will own the entire operational lifecycle of Imtiaz’s e-commerce business.

1️⃣ End-to-End E-Commerce Operations Ownership

• Oversee order processing, picking, packing, dispatch, delivery, returns, and customer experience

• Ensure seamless execution across multiple dark stores and cities

2️⃣ SOPs, Controls & Operational Discipline

• Establish, implement, and enforce standard operating procedures (SOPs)

• Design workflows and operational controls to ensure uniform execution nationwide

• Drive process consistency, accuracy, and accountability

3️⃣ Team Leadership at Scale

• Build, deploy, and lead large geographically dispersed teams

• Manage dark-store staff, supervisors, managers, and delivery operations

• Ensure consistent performance standards, discipline, and service quality

4️⃣ KPI Tracking & Performance Optimization

• Monitor and improve critical operational KPIs, including:

  • Order accuracy

  • Fulfillment timelines

  • Rider productivity

  • Cancellations and returns

• Use data-driven insights to drive continuous improvement

5️⃣ Cross-Functional Collaboration

• Work closely with:

  • Supply Chain

  • Commercial & Category teams

  • Finance

  • HR

  • IT

  • Customer Support

• Align operations with business objectives and demand forecasts

6️⃣ Risk Control & Loss Prevention

• Ensure compliance with operational controls

• Manage loss prevention, shrinkage, and operational risks

• Maintain strong governance in a high-volume retail environment

7️⃣ Workforce Planning & Readiness

• Support workforce planning, shift rostering, and operational readiness

• Ensure staffing models align with demand peaks and growth plans

🧩 Skills & Competencies for Success

To excel in this role, candidates should demonstrate:

Operational Excellence

• Highly process-driven and execution-focused mindset

• Strong understanding of high-volume retail workflows

• Ability to operate within structured, KPI-driven environments

Leadership & People Management

• Proven ability to lead, motivate, and manage large teams

• Strong decision-making and accountability

• Experience managing field operations and rider fleets

Data & Analytical Orientation

• Comfort with dashboards, metrics, and operational analytics

• Ability to translate data into actionable operational improvements

Communication & Stakeholder Management

• Strong communication skills

• Ability to align multiple departments toward shared goals

• Confidence in handling senior stakeholders

🚀 Career Impact & Growth Opportunity

This role offers a rare opportunity to:

• Lead one of Pakistan’s largest retail e-commerce operations

• Shape and scale dark-store and last-mile delivery models

• Work directly with senior leadership

• Drive digital transformation at national scale

For experienced professionals, this position offers significant strategic influence, operational ownership, and long-term career growth within a market-leading organization.

🌟 Why This Is a Positive Career Opportunity

Joining Imtiaz as Head of E-Commerce Operations means:

• ✅ Working with Pakistan’s largest retail organization

• ✅ Leading operations at national scale

• ✅ High visibility and strategic impact

• ✅ Exposure to advanced e-commerce and fulfillment models

• ✅ A rewarding, performance-driven work environment

• ✅ Long-term leadership growth opportunities

This is a positive, career-defining role for professionals ready to operate at the highest level of retail execution.

📅 Application Process

How to Apply

📧 Email your CV to:
[email protected]

📌 Subject Line Format:
Head of E-Commerce Operations

⚠️ Important Notes:

• Mention the position clearly in the subject line

• Only shortlisted candidates will be contacted

• Incomplete or irrelevant profiles may not be considered

📝 Tips for Applicants

• Highlight experience in dark stores, fulfillment, and delivery operations

• Quantify achievements using KPIs and scale metrics

• Emphasize leadership of large, dispersed teams

• Showcase experience in process design and operational controls

✨ Final Thoughts

The Head of E-Commerce Operations at Imtiaz is not just a job—it is a strategic leadership opportunity to define how millions of customers experience digital retail in Pakistan.

If you are an e-commerce expert, thrive in high-volume execution environments, and want to work in a rewarding, growth-driven organization, this role offers the scale, authority, and impact you are looking for.

👉 Apply now and become part of Pakistan’s retail future with Imtiaz.

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