United Charter Schools Parent Relations Officer in Lahore

United Charter Schools (UCS), a project of Beaconhouse, is inviting applications for the position of Parent Relations Officer at its Gulberg Campus in Lahore. This role is suitable for candidates with administrative experience, strong communication skills, and an understanding of school admissions and parent services.

The selected candidate will manage admissions, respond to parents’ concerns, maintain student records, and coordinate with school management and finance teams.

Job Overview

Key Responsibilities

The Parent Relations Officer will support the school’s admissions operations and help maintain positive relationships with parents.

• Manage admissions: Handle enquiries, school tours, entry tests, registrations, and student enrolments through the OMS system.
• Meet enrolment targets: Help achieve the campus’s student strength target while keeping withdrawals within the assigned limit.
• Respond to parents: Serve as the first point of contact for parents and resolve queries and complaints within 48 hours.
• Maintain student records: Ensure admission files and student information are complete and accurate.
• Handle fee-related requests: Process fee challan extensions, instalments, and fine waivers, and follow up on fee recovery cases with Head Office Finance.
• Process student transfers: Manage transfers and withdrawals through BEAMS, including exit meetings and school leaving certificates.
• Issue official documents: Provide bonafide letters, character certificates, tax certificates, and fee histories upon request.
• Coordinate with departments: Work with the School Head, Head Office, and Accounts team to resolve admission and parent-related matters.

Required Qualifications

Applicants must have a bachelor’s degree in a relevant field or an equivalent qualification.

Candidates should also have at least two years of experience in an administrative role. Experience in school administration, admissions, front-desk operations, or customer service may be relevant to the position.

Required Skills

Candidates should possess the following skills:

• Microsoft Office: Proficiency in MS Office applications.
• Admissions knowledge: Understanding of school admissions procedures and student enrolment processes.
• Customer service: Ability to handle parents’ concerns professionally and courteously.
• Communication: Strong verbal and written communication skills.
• Language proficiency: Fluency in English and Urdu.
• Problem-solving: Ability to investigate issues, follow up, and provide timely responses.
• Time management: Ability to handle multiple administrative tasks and meet deadlines.
• Record management: Attention to detail when maintaining student files and processing documents.

How to Apply

The advertisement provided does not specify an application email address, online application link, or closing date.

Interested candidates should check the official United Charter Schools recruitment channels or contact the school to confirm the application procedure before submitting their CV.

When preparing your CV, highlight:

1. Your educational qualifications.
2. At least two years of relevant administrative experience.
3. Experience with admissions, student records, or parent communication, if applicable.
4. Your MS Office proficiency and English and Urdu communication skills.