Website Bank Al Habib
Join Bank Al Habib: Team Leader – Inbound & Outbound Unit – Contact Center
Bank Al Habib, a leading commercial bank in Pakistan, is seeking a Team Leader for Inbound & Outbound Unit in their Contact Center. This is an exciting opportunity to lead and manage a dynamic team, ensuring high-quality service and operational excellence across both inbound and outbound call functions. If you’re passionate about customer service and team leadership, this role could be the perfect next step in your career.
Position Overview
As the Team Leader – Inbound & Outbound Unit, you will be responsible for overseeing the day-to-day operations of the bank’s Contact Center, ensuring seamless communication and service delivery for both inbound and outbound calls. You will manage a team, set performance standards, and drive initiatives to improve overall service quality.
Key Responsibilities
- Team Management:
Lead and manage a team of customer service representatives, ensuring they meet performance and service quality targets. - Service Excellence:
Monitor inbound and outbound call operations, ensuring that service levels are maintained and improved. - Performance Monitoring:
Evaluate and enhance team performance by tracking key performance indicators (KPIs), providing coaching, and implementing corrective actions where necessary. - Process Improvement:
Identify and implement strategies to optimize processes within the contact center, improving efficiency, and reducing operational costs. - Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering prompt, accurate, and courteous responses to inquiries and complaints. - Collaboration:
Work closely with other departments to ensure a smooth customer experience and resolve issues effectively.
Key Requirements
- Education:
A minimum of a Bachelor’s degree from an HEC-recognized institution. - Experience:
A minimum of 3 to 5 years of experience in managing or supervising an inbound and outbound contact center team. - Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze and improve operational performance.
- Proficiency in customer service best practices.
- Knowledge of CRM systems and contact center technologies.
Why Join Bank Al Habib?
Bank Al Habib offers a professional and dynamic work environment, competitive salary packages, and growth opportunities. As a Team Leader – Inbound & Outbound Unit, you’ll be at the forefront of ensuring customer satisfaction and operational efficiency, directly contributing to the success of the bank’s contact center.
How to Apply
If you meet the qualifications and are interested in this opportunity, apply now through the following link:
Apply Now
Last Date to Apply: August 1, 2025
Bank Al Habib is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. If you’re looking for a career that offers both leadership responsibilities and a chance to make an impact in customer service, this is the role for you!
To apply for this job please visit lnkd.in.