Head HR Urban Sole Lahore

UrbanSole is hiring an experienced HR professional for the position of Head of Human Capital Division at its office in DHA Phase 8, Lahore.

This is a senior Human Resources leadership opportunity for professionals with 7–10 years of relevant HR experience, particularly those who have worked in the retail, fashion, or footwear industry.

The selected candidate will lead key HR functions across UrbanSole’s Head Office, retail operations, and other business functions. Responsibilities cover the complete employee lifecycle, including recruitment, HR operations, performance management, employee relations, compensation and benefits, training, HR policies, workforce analytics, and HR team leadership.

Job Overview

Company: UrbanSole
Position: Head of Human Capital Division
Department: Human Resources / Human Capital
Location: DHA Phase 8, Lahore
Experience Required: 7–10 years
Education: Bachelor’s or Master’s degree in HR, Business Administration, or a related field
Preferred Industry Experience: Retail, Fashion, Footwear
Application Email: [email protected]
Application Deadline: Not mentioned in the advertisement

About the Position

The Head of Human Capital Division will be responsible for leading and coordinating major Human Resources functions across the organization.

Since UrbanSole operates in the retail and footwear sector, the position involves supporting employees across different parts of the business, including Head Office and retail operations.

The successful candidate will need both strategic and operational HR capabilities. They should be able to establish effective HR policies and systems while also overseeing day-to-day activities such as hiring, employee movements, performance reviews, grievances, compensation, and employee development.

Key Responsibilities

Recruitment & Selection

The selected candidate will lead end-to-end recruitment and selection for Head Office, retail, and other business functions.

Responsibilities will include managing the overall hiring process and ensuring that appropriate candidates are selected according to organizational requirements.

Professionals with experience handling high-volume or multi-location retail recruitment may have particularly relevant experience for this role.

HR Operations

The Head of Human Capital will oversee major HR operational processes throughout the employee lifecycle.

These include:

• Employee onboarding
• Transfers
• Promotions
• Employee confirmations
• Separations
• Routine HR administration
• Employee documentation and records

The successful candidate will need to ensure these processes are completed consistently, efficiently, and according to company policies.

Performance Management

The role includes responsibility for the organization’s performance-management processes.

The selected candidate will oversee:

• Employee performance management
• Key Performance Indicators (KPIs)
• Performance appraisal processes
• Performance documentation
• Coordination of appraisal cycles

Experience developing or improving KPI and appraisal frameworks would be particularly relevant.

Employee Relations & Grievance Management

The Head of Human Capital will handle important employee-relations matters, including:

• Employee grievances
• Workplace concerns
• Disciplinary matters
• Employee-management issues
• Conflict resolution

Because some of these situations can be sensitive, candidates should demonstrate strong communication, interpersonal, problem-solving, and decision-making abilities.

HR Policies, Procedures & Compliance

Another major responsibility will be developing and implementing the organization’s HR framework.

The selected professional will:

• Develop HR policies
• Implement HR procedures
• Establish appropriate compliance standards
• Review existing HR processes
• Ensure policies are consistently followed across the organization

Candidates with previous experience developing HR manuals, SOPs, leave policies, disciplinary procedures, recruitment policies, performance frameworks, or other HR governance documents should highlight this experience on their CV.

Compensation, Benefits & Employee Welfare

The position also includes responsibility for managing:

• Employee compensation
• Benefits
• Leave
• Employee welfare programs

This means candidates should understand how compensation and benefits policies can support employee retention, satisfaction, and effective workforce management while remaining aligned with organizational requirements.

Training & Development

The Head of Human Capital Division will coordinate employee training and development initiatives.

This may involve identifying development needs, coordinating training programs, working with departmental managers, and supporting employees in developing the skills required for their roles.

Candidates with experience in training-needs analysis, learning and development, competency development, management training, or employee development programs should make this visible on their CV.

HR Reporting, Dashboards & Workforce Analytics

UrbanSole is also seeking someone capable of preparing and analyzing:

• HR reports
• HR dashboards
• Workforce analytics
• Employee-related data

This indicates that the position involves using HR data to support management decisions.

Relevant workforce metrics may include headcount, turnover, retention, absenteeism, hiring activity, recruitment turnaround time, employee performance, workforce costs, and other HR KPIs.

HR Team Leadership

As the Head of Human Capital Division, the selected candidate will also be responsible for leading and developing the HR team.

Responsibilities include:

• Managing HR team members
• Developing team capabilities
• Delegating HR responsibilities
• Monitoring HR activities
• Improving process execution
• Ensuring HR tasks are completed efficiently

Previous experience managing an HR team would therefore be highly relevant.

Education Requirements

Candidates should have a:

Bachelor’s or Master’s degree in:

• Human Resources
• Business Administration
• Or another related field

Experience Requirements

UrbanSole requires candidates to have:

7–10 years of relevant HR experience.

Previous experience within the following industries will be preferred:

• Retail
• Fashion
• Footwear

Experience in these sectors can be particularly valuable because retail organizations often have employees distributed across multiple locations, requiring effective coordination of recruitment, attendance, performance, training, employee relations, and HR operations.

Required HR Knowledge

Applicants should have strong knowledge of:

• HR operations
• Recruitment and selection
• Employee relations
• Performance management
• HR policies and procedures
• Employee lifecycle management
• Compensation and benefits
• Training and development
• HR reporting and analytics

The breadth of the advertised responsibilities suggests that the company is seeking an experienced HR generalist and leader, rather than a professional specializing exclusively in recruitment or another single HR function.

Technical Skills

Candidates should have a strong command of:

• Microsoft Office
• HR systems
• HR reporting
• Employee data management
• HR dashboards and analytics

Candidates who have worked with an HRMS, HRIS, ERP-based HR module, payroll system, attendance system, or other HR technology platform should mention the specific systems on their CV.

Required Professional Skills

UrbanSole is looking for candidates with excellent:

• Communication skills
• Leadership abilities
• Problem-solving skills
• Interpersonal skills
• Coordination abilities
• People-management skills

These capabilities will be important because the Head of Human Capital Division will need to interact with senior management, departmental managers, retail teams, employees, and HR team members.

Who Should Apply?

This vacancy may be particularly suitable for experienced professionals currently working as:

• Head of HR
• Head of Human Resources
• Senior HR Manager
• HR Manager
• Human Capital Manager
• HR Operations Manager
• Senior HR Business Partner
• Human Resources Business Partner

Candidates who have spent several years managing multiple HR functions and are ready to take broader ownership of an organization’s Human Capital function may find this position particularly relevant.

Professionals with previous experience in retail chains, footwear companies, fashion brands, apparel businesses, or other multi-location organizations may have an additional advantage.

How to Apply

Interested candidates should prepare an updated CV highlighting their education, HR experience, leadership responsibilities, industry exposure, and major HR achievements.

Send your CV to:

Email: [email protected]

Applicants must mention the position title in the email subject line.

Use:

Head of Human Capital Division

UrbanSole has stated that only shortlisted candidates will be contacted for initial interviews.

No application deadline is mentioned in the provided advertisement, so eligible candidates should consider applying as soon as possible.

Tips for Preparing Your CV

Since this is a senior HR leadership position, applicants should avoid limiting their CV to generic responsibilities such as “managed recruitment” or “handled HR operations.”

Instead, highlight measurable achievements wherever possible, such as:

• Number of employees supported
• Number of retail locations managed
• Size of HR team supervised
• Recruitment volumes handled
• Improvements in time-to-hire
• Employee turnover reductions
• Performance-management systems implemented
• HR policies developed
• HRMS or HRIS implementations
• Training programs introduced
• Employee engagement improvements
• HR processes automated or improved

For example, rather than simply stating “Responsible for recruitment,” a candidate could explain how they managed recruitment across multiple locations, the approximate hiring volume, and any improvement they achieved in recruitment turnaround time.

Only include figures and achievements that can be accurately supported during an interview.

Job Summary

Final Thoughts

The Head of Human Capital Division vacancy at UrbanSole in DHA Phase 8, Lahore is a senior HR leadership opportunity for professionals with broad experience across operational and strategic Human Resources functions.

The position covers virtually the complete employee lifecycle, including recruitment, onboarding, transfers, promotions, confirmations, separations, performance management, KPIs, employee relations, grievances, disciplinary matters, HR policies, compensation and benefits, employee welfare, training and development, workforce analytics, and HR team leadership.

Candidates with 7–10 years of relevant HR experience, particularly within retail, fashion, or footwear, and strong leadership and HR systems knowledge should consider applying.

Interested candidates can send their CV to [email protected], mentioning “Head of Human Capital Division” in the subject line. Only shortlisted candidates will be contacted for initial interviews.

[email protected]