Customer Care Officer

Full Time

Website UBL - United Bank Limited

On 7 November 1959, UBL’s first branch at II Chundrigar Road in Karachi was inaugurated and with it launched a culture of service, innovation and financial excellence in Pakistan. A banking company incorporated in Pakistan and engaged in commercial banking and related services, UBL operates one of the largest branch networks in Pakistan, augmented by its industry leading digital banking services which have earned it local and international recognition. Aiming to being the undisputed leader in financial services for our customers as well as the most innovative and fastest growing bank in targeted businesses, UBL is dedicated to its customers, stakeholders, its diverse team and the communities it operates in. VIS Credit Rating Company ltd. (VIS) has reaffirmed the entity ratings of UBL at ‘AAA/A-1+’ (Triple A / A-One Plus). The Bank is listed in Pakistan, with its Global Depository Receipts (GDRs) on the list of the UK Listing Authority and London Stock Exchange Professional Securities Market. It is a subsidiary of Bestway (Holdings) Limited which is incorporated in the United Kingdom. About Bestway Group Bestway Group is a diversified multinational family-owned business and the largest overseas investor in Pakistan. Bestway Group was founded in 1976 by Sir Anwar Pervez OBE HPk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. UBL is one of the 6 subsidiaries of the Bestway Group which also contains Bestway Wholesale, Well Pharmacy, Real Estate, Bestway Cement Limited and Bestway Foundation.

Join the UBL Team!

Position: Customer Care Officer

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and customer-centric environment? If so, we want you to be part of our team at United Bank Limited (UBL). We are currently seeking dedicated individuals to join us as Customer Care Officers in Karachi and Islamabad.

Minimum Qualification:

  • Bachelor’s degree

Key Responsibilities:

  • Handle customer inquiries and provide timely and accurate responses.
  • Assist customers with their banking needs, including account inquiries, transactions, and issue resolution.
  • Maintain a high level of professionalism and empathy while interacting with customers.
  • Ensure adherence to UBL’s policies and procedures.
  • Collaborate with team members to achieve service excellence.


  • Karachi
  • Islamabad

Why UBL:

  • Market Competitive Salary Package: We offer a competitive salary package that recognizes your skills and contributions.
  • Training and Development: UBL is committed to the growth and development of its employees. We provide training and career development opportunities to help you reach your full potential.
  • Work-Life Balance: We understand the importance of work-life balance, and we strive to create an environment where you can excel in your career while enjoying your personal life.
  • Career Advancement: UBL offers a clear path for career advancement. Your success is our success, and we are dedicated to helping you achieve your career goals.

How to Apply: Interested candidates are invited to submit their resumes to . Please ensure your resume includes your contact information and relevant qualifications.

Application Deadline: Please submit your application before 17th September 2023 to be considered for this opportunity.

At UBL, we value diversity and are committed to creating an inclusive and welcoming workplace. We encourage candidates of all backgrounds to apply.

Join us in making banking better for our customers. Apply today and be a part of the UBL family!

#UBL #CustomerCareOfficers #JobOpening #CareerGrowth #EqualOpportunityEmployer #InclusiveCulture

To apply for this job please visit

Related Jobs
  • Soneri Bank Limited
    Full Time

    Are you a seasoned professional with expertise in market and liquidity risk management? Soneri Bank is seeking a qualified individual to join our Risk Management Division as the Head of Market & Liquidity Risk. If you have a strong background
  • HRFirst (Pvt.) Ltd.
    Full Time

    Are you a seasoned professional with a passion for sales leadership in the pharmaceutical sector? HR FIRST extends a warm invitation to individuals who possess the drive, expertise, and commitment to excel as our National Sales Manager (
    Full Time

    Job Title: HR Officer Company: EBMBEECHTREE Location: Lahore Email: [email protected] Job Description: EBMBEECHTREE is currently seeking a dedicated and talented HR Officer to join our team in Lahore. As an HR Officer, you will play a crucial