Assistant Manager Customer Services Packages Group Lahore

If you’re a fresh graduate or early-career professional looking to build a career in customer services, supply chain coordination, or client management, this opportunity could be an excellent starting point. Packages Group, through its division Packages Convertors, is hiring an Assistant Manager – Customer Services in Lahore.

📍 Job Location

• Lahore

⏰ Application Deadline

• 05 May 2026

🏢 Department

• PCL-BUFP (Business Unit – Flexible Packaging)

📄 Employment Type

• Permanent

💼 About the Role

The Assistant Manager – Customer Services role focuses on managing client relationships while coordinating with internal departments such as planning, sales, and logistics. This position is ideal for individuals who enjoy problem-solving, communication, and working in a collaborative corporate environment.

You will act as a bridge between customers and internal teams, ensuring smooth operations, timely deliveries, and high customer satisfaction.

📊 Key Responsibilities

In this role, your responsibilities will include:

• Managing key client relationships and ensuring consistent service quality
• Coordinating with internal teams (planning, sales, logistics) to meet delivery timelines
• Ensuring achievement of OTIF (On-Time In-Full) service targets
• Handling urgent customer requirements and resolving issues efficiently
• Facilitating online approvals for product launches, relaunches, and promotional activities
• Supporting the achievement of monthly invoicing targets
• Monitoring and maintaining optimal inventory levels at customer sites
• Aligning production plans with customer demand and company capacity

🎯 Skills & Competencies

To succeed in this role, candidates should have:

• Strong communication and negotiation skills
• Ability to manage multiple tasks and coordinate across departments
• A self-driven attitude with a proactive mindset
• Teamwork and collaboration skills
• Problem-solving and decision-making abilities

🧠 Technical Requirements

• Proficiency in SAP
• Good command of Microsoft Office (Excel, Word, etc.)

🎓 Education & Experience

• Qualification:
  • BBA or MBA (preferably in Marketing, Supply Chain, or related fields)
• Experience:
  • 0–1 year of experience (fresh graduates are encouraged to apply)

🚀 Why Join Packages Group?

Working at Packages Group offers:

• A strong corporate learning environment for fresh graduates
• Exposure to customer relationship management and supply chain operations
• Opportunities for career growth and internal mobility
• Experience working with one of Pakistan’s leading business groups

📝 How to Apply

To apply for this position:

• Visit the official application link:
  https://careers.packagesgroup.com/job-invite/1767/
• Complete your online application before 05 May 2026

Make sure your CV highlights your academic background, communication skills, and any internships or projects related to customer service or supply chain.

📌 Final Thoughts

This Assistant Manager – Customer Services role is a great entry point for individuals aiming to build a career in client management, operations, and corporate services. With hands-on exposure to real business processes, this position at Packages Group in Lahore can set a strong foundation for long-term professional growth.