Senior E-Commerce Executive Urbansole Lahore

Urbansole has announced a job opportunity for the position of Senior E-Commerce Executive at its office in DHA Phase 8, Lahore. The company is looking for a motivated, detail-oriented professional with knowledge of e-commerce operations, order management, Shopify, logistics coordination, and performance reporting.

This opportunity is particularly relevant for candidates interested in developing their careers in online retail management, digital commerce operations, and supply chain coordination within Pakistan’s footwear industry.

Interested candidates can apply by sending their updated CV to [email protected]. Applicants must mention the position title in the email subject line.

Urbansole Senior E-Commerce Executive Job Details

Important clarification: The supplied advertisement contains two different experience requirements. One section mentions 6–12 months of relevant experience, while another explicitly states a minimum of 3 years. Since this is a senior-level position, candidates should confirm the applicable experience requirement with Urbansole’s recruitment team.

About Urbansole

Urbansole is a Pakistani footwear brand offering footwear products through retail and online shopping channels.

The brand operates in the consumer retail industry, where efficient order fulfillment, inventory management, customer service, and digital commerce operations are important for maintaining customer satisfaction.

As online shopping continues to influence retail businesses, companies such as Urbansole require skilled e-commerce professionals to manage orders, coordinate logistics, maintain online product catalogs, and monitor operational performance.

The Senior E-Commerce Executive position offers an opportunity to work with various departments and support the company’s online retail operations.

Key Responsibilities of Senior E-Commerce Executive

The selected candidate will be responsible for managing important aspects of Urbansole’s e-commerce operations, particularly the activities that take place after a customer places an online order.

1. Managing the Complete Post-Order Lifecycle

One of the primary responsibilities will be managing the entire post-order process, from order confirmation to successful delivery or return.

The candidate will oversee:

• Order processing and verification.
• Coordination of order dispatch.
• Shipment and delivery tracking.
• Management of pending orders.
• Returns and reverse logistics.
• Coordination with relevant teams to resolve fulfillment issues.

The objective is to ensure that customer orders are processed accurately and delivered efficiently.

2. Monitoring Order Performance and Delivery Metrics

The Senior E-Commerce Executive will monitor important operational indicators to evaluate the performance of online order fulfillment.

These include:

• Order Lead Time: The time required to process and fulfill customer orders.
• Delivery Success Ratio: The percentage of orders successfully delivered.
• Return Rate: The proportion of orders returned by customers.
• Cancellation Rate: The percentage of orders canceled before completion.
• Pending Orders: Orders that remain unprocessed, undispatched, or undelivered.

Monitoring these metrics helps identify operational delays, improve delivery performance, and reduce unnecessary costs.

3. Data Analysis and Performance Reporting

The selected candidate will analyze post-order data and prepare reports and dashboards for management.

Responsibilities include:

• Reviewing order fulfillment performance.
• Identifying trends in returns and cancellations.
• Monitoring courier and delivery performance.
• Preparing operational performance summaries.
• Creating dashboards to support management decisions.

Candidates with strong Microsoft Excel skills and experience using reporting tools may find these abilities particularly useful.

4. Coordination With Internal Departments

The role requires regular communication with several departments to ensure smooth e-commerce operations.

The Senior E-Commerce Executive will coordinate with:

• Warehouse: For stock availability, order picking, packing, and dispatch.
• Retail Stores: For inventory coordination and operational requirements.
• Customer Services: For order complaints, delivery issues, and customer queries.
• Finance: For payment reconciliation, returns, and financial discrepancies.

Effective coordination between these departments is essential for maintaining an efficient online retail operation.

5. Dispatch and Financial Reporting

The candidate will prepare reports related to dispatched orders, returns, and courier-related discrepancies.

This may include reviewing shipment records, tracking returned orders, identifying differences between courier reports and internal records, and coordinating with the finance team.

Accurate reporting helps the company monitor operational costs and financial transactions associated with online sales.

6. Shopify Product and Catalog Management

The selected candidate will also be responsible for important Shopify-related activities.

These include:

• Adding new products to the Shopify store.
• Updating product information and descriptions.
• Maintaining accurate product pricing.
• Updating inventory details.
• Managing product catalog changes.
• Coordinating website product photoshoots.
• Ensuring product information is correctly displayed online.

Practical knowledge of the Shopify administration dashboard will be valuable for handling these responsibilities.

7. Identifying Operational Gaps and Improving Processes

Urbansole expects the selected professional to identify problems in existing e-commerce workflows and recommend improvements.

These improvements may focus on reducing order processing delays, improving delivery performance, minimizing returns, resolving courier discrepancies, and enhancing the overall customer experience.

8. Additional E-Commerce Operations

The candidate may also be assigned other Shopify and e-commerce operational tasks based on the company’s requirements.

Eligibility Criteria for Urbansole Jobs 2026

Candidates interested in applying for the Senior E-Commerce Executive position should review the following requirements.

Educational Qualification

Applicants must possess a minimum bachelor’s degree.

The advertisement does not specify a particular degree discipline.

Candidates with backgrounds in business administration, marketing, supply chain management, commerce, information technology, or related fields may find their qualifications relevant.

Experience Requirements

The advertisement provides conflicting information regarding experience:

• The requirements section mentions 6–12 months of relevant experience in customer service, e-commerce, or logistics.
• The experience section states minimum 3 years of experience.

Applicants with at least three years of relevant e-commerce or operations experience appear more closely aligned with the senior-level title, but the actual eligibility threshold should be confirmed with the employer.

Communication and Customer Handling Skills

Candidates should possess strong verbal and written communication skills.

The company also requires good customer handling and problem-solving abilities.

Applicants should be comfortable managing communication through phone calls, emails, and social media channels.

Technical and Professional Skills

The following skills are particularly relevant to the advertised responsibilities.

Technical Skills

• Shopify store administration.
• E-commerce order processing.
• Inventory and product catalog management.
• Microsoft Excel and data analysis.
• Operational dashboards and reporting.
• Courier and logistics coordination.
• Order return and cancellation management.
• Financial and dispatch reconciliation.
• Product onboarding and pricing updates.

Professional Skills

• Strong communication skills.
• Attention to detail.
• Customer service orientation.
• Problem-solving abilities.
• Team coordination.
• Time management.
• Analytical thinking.
• Ability to work with multiple departments.
• Process improvement and operational planning.

Candidates should emphasize their practical experience with these activities in their resumes.

How to Apply for Urbansole Senior E-Commerce Executive Jobs 2026

Interested candidates can apply directly through email.

Step 1: Prepare an Updated CV

Create a professional resume highlighting your educational qualifications, e-commerce experience, Shopify knowledge, and relevant operational skills.

Step 2: Highlight Relevant Achievements

If you have worked in e-commerce, mention your experience managing online orders, improving delivery performance, preparing reports, or maintaining Shopify product catalogs.

Where possible, include measurable achievements, such as the number of orders handled or improvements in delivery success rates.

Step 3: Compose an Application Email

Send your application to:

[email protected]

Step 4: Mention the Position in the Subject Line

The company specifically requires applicants to mention the job title in the email subject.

Use:

Application for Senior E-Commerce Executive – Your Name

Step 5: Attach Your CV

Attach your updated CV, preferably in PDF format.

Step 6: Review and Send

Check your email for accuracy and submit it to the recruitment team.

Important: Urbansole has stated that only shortlisted candidates will be contacted for initial interviews.

Sample Email for Job Application

Subject: Application for Senior E-Commerce Executive

Dear Hiring Team,

I am writing to express my interest in the Senior E-Commerce Executive position at Urbansole, Lahore.

I have a background in e-commerce operations and knowledge of order management, Shopify administration, logistics coordination, and performance reporting.

I am interested in contributing to Urbansole’s online retail operations by supporting efficient order fulfillment, accurate reporting, and an improved customer experience.

Please find my updated CV attached for your review. I would appreciate the opportunity to discuss my qualifications and suitability for this position.

Thank you for your time and consideration.

Best regards,
[Your Full Name]
[Your Contact Number]

Applicants should customize this email according to their actual qualifications and experience.

Job Location – DHA Phase 8, Lahore

The Senior E-Commerce Executive position is based in DHA Phase 8, Lahore, Punjab, Pakistan.

Candidates residing in Lahore or those willing to relocate may consider applying.

The advertisement does not specify the complete office address, working hours, or availability of transportation and relocation facilities.

Salary and Benefits

Urbansole has not disclosed a salary range or employment benefits for this position.

Candidates can discuss compensation, bonuses, medical coverage, paid leave, working hours, and other employment terms during the recruitment process.

The final package will depend on the employer’s policies and the selected candidate’s qualifications and experience.

Why Consider a Career in E-Commerce at Urbansole?

Working as a Senior E-Commerce Executive can provide exposure to online retail operations, Shopify management, order fulfillment, logistics, data reporting, and cross-functional coordination.

The role combines operational management with analytical responsibilities, making it relevant for professionals who want to develop expertise in digital commerce.

With additional experience and professional development, candidates may progress into positions such as:

• E-Commerce Operations Lead
• Assistant E-Commerce Manager
• E-Commerce Manager
• Digital Commerce Manager
• Head of E-Commerce Operations

Career progression depends on individual performance, professional experience, and available opportunities.

Important Instructions for Applicants

Candidates should carefully review the job advertisement and ensure that their CV reflects relevant skills and experience.

Applicants should particularly highlight their knowledge of Shopify, order processing, logistics, reporting, and coordination with internal departments.

The job title must be mentioned in the email subject line.

Since the advertisement contains inconsistent experience requirements and does not mention an application deadline, interested candidates should confirm these details with Urbansole’s recruitment team.

Only shortlisted candidates will be contacted for initial interviews.

Frequently Asked Questions (FAQs)

1. Which company is hiring a Senior E-Commerce Executive?

Urbansole has announced the vacancy for its Lahore operations.

2. Where is the job located?

The position is based in DHA Phase 8, Lahore, Pakistan.

3. What qualification is required?

Candidates must have at least a bachelor’s degree.

4. How much experience is required?

The advertisement mentions both 6–12 months of relevant experience and a minimum of three years. Applicants should confirm the correct requirement with HR.

5. Is Shopify experience important?

Yes. The advertised responsibilities include Shopify product onboarding, catalog updates, pricing, inventory management, and other store operations.

6. What are the main responsibilities?

The role involves order processing, dispatch management, delivery monitoring, returns, logistics coordination, performance reporting, Shopify administration, and process improvement.

7. What is the salary for the Senior E-Commerce Executive position?

The salary package has not been disclosed.

8. What is the last date to apply?

No application deadline has been mentioned in the advertisement.

9. How can I apply for the Urbansole job?

Candidates should email their updated CV to [email protected] and mention the position title in the subject line.

10. Will all applicants be contacted for interviews?

No. Urbansole has stated that only shortlisted candidates will be contacted for initial interviews.

http://www.urbansole.com.pk