Riphah International University Manager Finance Islamabad

Riphah International University is inviting applications for the position of Manager Finance & Customer Support in Islamabad/Rawalpindi. This opportunity is suitable for experienced finance and accounting professionals who also have expertise in customer support, recoveries, financial operations, and resolving customer concerns.

The selected candidate will oversee day-to-day departmental operations, supervise recovery activities, address financial inquiries, and ensure compliance with the university’s financial standard operating procedures (SOPs).

Job Overview

Key Responsibilities

The Manager Finance & Customer Support will coordinate financial operations and customer service activities to ensure efficient departmental performance.

• Daily financial operations: Oversee routine departmental activities and ensure smooth, timely operations.
• Recovery management: Supervise the team responsible for recovering outstanding receivables and following up on overdue accounts.
• Customer support: Ensure that inquiries related to financial and educational services are handled professionally and efficiently.
• Complaint resolution: Address customer concerns, manage disputes, and support fair resolutions.
• Financial SOP compliance: Ensure that departmental processes follow the university’s financial policies and procedures.
• Customer account management: Oversee customer ledgers, invoices, receivables, refunds, and doubtful debts.
• Financial coordination: Support accurate accounting records and coordinate the resolution of account-related discrepancies.
• SAP environment: Work with customer financial records and related processes within an SAP system.
• Project management: Lead assigned projects independently, from planning and initiation through implementation.
• Team supervision: Guide team members, monitor performance, and help maintain service quality.

Required Qualifications

Candidates must meet one of the qualification requirements listed in the advertisement:

• Master’s degree in Finance or Accounts.
• CA Inter with articles.
• ACMA.
• ACCA.

Applicants should ensure that their qualifications and professional training are accurately stated in their CV.

Experience Requirements

Candidates must have at least five years of experience in a similar function or industry.

Relevant experience may include:

• Finance and accounting operations.
• Accounts receivable and customer ledger management.
• Recovery and collection activities.
• Customer support and complaint resolution.
• Refund processing and doubtful debt management.
• Financial reporting and compliance.
• Working with SAP-based financial systems.

The advertisement also emphasizes experience in customer support, preferably in a similar working environment.

Required Skills and Competencies

Financial and Accounting Knowledge

Applicants should have comprehensive knowledge of:

• Financial accounting and cost accounting.
• Applicable tax laws.
• Customer ledgers and invoices.
• Receivables, refunds, and doubtful debts.
• Financial controls and SOP compliance.

Customer Support and Conflict Resolution

The role requires someone who can handle customer complaints professionally, resolve disagreements fairly, and maintain impartiality when dealing with financial disputes.

Leadership and Project Management

The successful candidate should be results-oriented, able to supervise team activities, and capable of managing projects independently from the initial planning stage through execution.

How to Apply for Riphah University Jobs

Interested and eligible candidates can apply by following these steps:

1. Prepare an updated CV highlighting your finance or accounting qualification and at least five years of relevant experience.
2. Include your experience with customer support, recoveries, receivables, SAP, financial compliance, and team management, where applicable.
3. Email your CV to [email protected].
4. Mention the exact position title in the email subject line.

Required email subject: Manager Finance & Customer Support