ACC Supervisor Allied Bank Limited Lahore, Karachi, Islamabad

Allied Bank is Hiring: Officer – ACC Supervisor (Digital Banking Group)

Are you passionate about customer service and digital banking operations? Allied Bank is seeking a motivated Officer – ACC Supervisor to join its Digital Banking Group. This role is ideal for professionals who want to lead contact center operations, enhance customer experience, and contribute to the bank’s digital growth across Pakistan.

About Allied Bank

Allied Bank is one of Pakistan’s leading financial institutions, renowned for innovation, digital solutions, and customer-centric services. The bank is committed to creating a dynamic work environment where employees can grow professionally while contributing to the digital transformation of banking services.

Role Overview: Officer – ACC Supervisor

The ACC Supervisor will manage the operations of Allied Bank’s contact center, ensuring smooth functioning, high-quality customer service, and adherence to operational standards. This role requires strong leadership, organizational skills, and the ability to motivate and guide a team to achieve performance targets.

Key Responsibilities

• Supervise and manage day-to-day contact center operations.

• Ensure excellent service quality across all customer interactions.

• Monitor performance metrics and implement improvements to enhance customer experience.

• Train, mentor, and motivate contact center staff.

• Coordinate with other departments to resolve customer queries and issues efficiently.

• Maintain compliance with internal policies, banking regulations, and service standards.

Required Skills and Qualifications

• Bachelor’s degree in Business, Finance, or related field.

• Proven experience in contact center management or supervision.

• Strong leadership and team management skills.

• Excellent communication, problem-solving, and organizational abilities.

• Familiarity with digital banking products and services is a plus.

• Ability to work in a fast-paced, customer-focused environment.

Locations

• Lahore

• Karachi

• Islamabad

Why Join Allied Bank?

• Opportunity to work with a leading bank in Pakistan’s digital banking sector.

• Professional growth and development in a supportive environment.

• Exposure to digital banking innovations and customer service management.

• Competitive benefits and recognition for performance.

How to Apply

Interested candidates can apply via LinkedIn: Apply Here.

Make sure your resume highlights your contact center experience, leadership skills, and knowledge of digital banking operations to stand out in this competitive role.