Exciting Career Opportunity: Call Center Counselor at Airblue

Position: Call Center Counselor
Department: Call Center
Location: Islamabad Corporate Headquarters
Date: 14th July, 2025
Time: 10:00 AM – 1:00 PM
Venue: ISE Auditorium, Basement 1, ISE Towers, Blue Area, Islamabad

Are you a dynamic communicator with a passion for providing excellent customer service? Airblue is hiring Call Center Counselors to join its customer support team at the Islamabad Corporate Headquarters. This is a fantastic opportunity for individuals with a passion for communication and customer service to become a part of Pakistan’s leading airline.

🏢 About Airblue

Airblue is one of Pakistan’s top airlines, offering domestic and international flights with a commitment to providing excellent customer service, affordable pricing, and a seamless flying experience. As part of its continued growth, Airblue is expanding its customer service team and looking for dedicated professionals who can bring their communication skills and customer-first attitude to the airline’s Call Center.

📌 Position Overview

Role Title: Call Center Counselor
Location: Islamabad Corporate Headquarters
Position Type: Full-Time

As a Call Center Counselor, you will be at the forefront of Airblue’s customer service operations, handling inquiries, concerns, and requests from passengers. You will play a key role in ensuring that all customer interactions are handled efficiently, professionally, and in line with Airblue’s service standards.

🎓 Required Qualifications

To be considered for this position, candidates should meet the following qualifications:

• Education:
  • Bachelor’s Degree in any relevant field.
• Experience:
  • 6 months to 1 year of relevant experience in a call center or customer service role (prior experience in a call center will be preferred).
• Age:
  • 22-28 years.

🛠️ Key Responsibilities

As a Call Center Counselor, your key responsibilities will include:

• Handling inbound and outbound calls with customers, providing information, resolving inquiries, and addressing concerns.
• Managing customer complaints and feedback in a professional and efficient manner.
• Maintaining a positive relationship with customers by providing prompt and clear assistance.
• Following the company’s guidelines for call management, including call duration, documentation, and follow-up.
• Working in rotating shifts to provide 24/7 customer support.
• Coordinating with other departments to resolve complex customer issues and provide appropriate solutions.

🌟 Skills & Competencies

To excel in this role, candidates should possess the following skills:

• Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams.
• A pleasant personality and a professional demeanor while handling customer inquiries and issues.
• Computer skills are essential, including proficiency in MS Office and the ability to handle call center software and databases.
• Strong listening and problem-solving skills to address customer concerns and provide accurate information.
• Ability to work in rotating shifts and manage high call volumes during busy periods.

📬 How to Apply

If you are passionate about customer service and ready to join a dynamic team, we encourage you to apply for the Call Center Counselor position at Airblue.

To apply:
Please attend the Walk-In Interviews on 14th July, 2025, between 10:00 AM – 1:00 PM at the following location:
ISE Auditorium, Basement 1, ISE Towers, Blue Area, Islamabad.

Required Documents:

• Updated CV
• Bachelor’s Degree or Transcript

📅 Walk-In Interview Details

Date: 14th July, 2025
Time: 10:00 AM – 1:00 PM
Venue: ISE Auditorium, Basement 1, ISE Towers, Blue Area, Islamabad

For any further information, please contact:
📞 0309-4445650
🌐 www.airblue.com

🔔 Why Join Airblue?

At Airblue, you will have the opportunity to work in a fast-paced and dynamic customer service environment. As a Call Center Counselor, you will be able to make a direct impact on customer satisfaction and help maintain Airblue’s reputation for providing excellent service. The company offers a supportive work culture, career development opportunities, and the chance to contribute to a leading airline in the industry.

Don’t miss the opportunity to join one of Pakistan’s leading airlines!
Apply now by attending the Walk-In Interviews at Airblue.

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