Complaints Email Analyst

Full Time
  • Full Time
  • Anywhere

Website Meezan Bank Limited

Meezan Bank, Pakistan's first and largest Islamic bank, is one of the fastest growing financial institutions in the banking sector of the country. With its Vision of establishing ‘Islamic banking as banking of first choice’ – the Bank commenced operations in 2002, after being issued the first-ever Islamic commercial banking license by the State Bank of Pakistan. Meezan Bank has an impressive growth rate, excellent credit rating and a strong Shariah Advisory board including reputed scholars from around the world.

Elevate Customer Experiences: Join Meezan Bank as a Customer Complaints Email Analyst

Headlines:

  1. Unleash Your Potential: Meezan Bank Invites You to Join as a Customer Complaints Email Analyst
  2. Shape Banking Excellence: Apply Now to Be a Part of Meezan Bank’s Service Quality Team
  3. Empower Customer Satisfaction: Explore a Rewarding Career as a Complaints Email Analyst at Meezan Bank

Are you passionate about delivering exceptional customer service? Do you have a keen eye for detail and effective communication skills? Meezan Bank, the Premier Islamic Bank, is looking for individuals like you to join our dynamic team as a Customer Complaints Email Analyst in the Service Quality Department, Customer Support Group at our Head Office in Karachi.

Position Overview: As a Customer Complaints Email Analyst, you will play a crucial role in enhancing customer experiences by ensuring prompt and accurate responses to customer emails and effectively managing complaints. Your meticulous attention to detail and dedication to customer satisfaction will contribute to Meezan Bank’s commitment to excellence.

Key Responsibilities:

  • Timely acknowledge and respond to customer emails, demonstrating a deep understanding of their concerns.
  • Accurately log customer complaints into the system, ensuring comprehensive documentation.
  • Collaborate with internal stakeholders to resolve complaints and issues effectively.
  • Provide insights to improve processes and enhance customer satisfaction.
  • Uphold the principles of Islamic finance and ethics in all interactions.

Benefits of Being a Customer Complaints Email Analyst at Meezan Bank: Joining Meezan Bank offers you an opportunity to contribute to the growth of Islamic banking while enjoying a range of benefits that enrich your professional journey:

  • Impactful Role: Make a significant contribution to customer satisfaction and service quality.
  • Learning Opportunities: Deepen your understanding of Islamic finance and banking operations.
  • Career Growth: Unlock avenues for career advancement within the banking sector.
  • Collaborative Environment: Engage with a diverse team dedicated to excellence.
  • Competitive Compensation: Enjoy a competitive salary package and potential bonuses.

Qualifications, Skills & How to Apply:

  • Qualification: A minimum Bachelor’s degree, preferably a Master’s, from an HEC recognized institute/university. A qualification in Islamic Finance will be an advantage.
  • Experience: Candidates should have a minimum of 2 years of relevant working experience.
  • Skills: Effective communication, attention to detail, and a commitment to uphold Islamic banking principles.
  • To be part of our team, send your resume to with the subject line “Customer Complaints Email Analyst.” Apply by [Application Deadline].

Q/A: Q: What qualifications are required for the Customer Complaints Email Analyst role at Meezan Bank? A: Candidates should have a minimum Bachelor’s degree, preferably a Master’s, from an HEC recognized institute/university. A qualification in Islamic Finance will be advantageous.

Q: What experience is necessary for this position? A: A minimum of 2 years of relevant working experience is required.

Q: What skills are essential for success in the Customer Complaints Email Analyst role? A: Effective communication, meticulous attention to detail, and a dedication to upholding Islamic banking principles are key skills for this role.

Q: How can I apply for the Customer Complaints Email Analyst position? A: To apply, send your resume to  with the subject line “Customer Complaints Email Analyst.” Be sure to apply by the specified application deadline.

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